UPDATE: Shoppers Drug Mart’s system “has been restored,” the retailer told Global News on Wednesday morning.
You might find long lines and frustration at Shoppers Drug Mart locations across Canada as the retailer deals with payment processing issues.
“Shoppers Drug Mart is experiencing intermittent system outages in stores across Canada,” the drug store giant said in a statement to Global News. “Our IT team is working diligently to rectify the problem.”
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Shoppers Drug Mart locations remain open across the country, the statement said. However, customers can only pay using cash, or credit up to a maximum purchase of $300.
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“We apologize for any inconvenience this may cause our customers and we hope to have the situation resolved shortly.”
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Frustrated Twitter users also reported being unable to collect Shoppers Optimum points; the retailer encourages customers to keep their receipts until the issue is resolved.
“Shoppers Optimum points from transactions made during this time can be added to the customers’ accounts once the system is restored,” the statement said.
Pharmacies are also still able to fill prescriptions, the retailer said.
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Shoppers Drug Mart has been responding to complaints on Twitter about the service issues since late Monday.
Global News will update this story as more information becomes available.
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