Air Canada system outage resolved after halting boarding, check-in for customers at airports

Vancouver International Airport YVR Air Canada check-in
A nationwide outage is affecting Air Canada's systems, leading to problems at airports across the country. Global News

Air Canada suffered from a nationwide system outage Tuesday that appeared to be affecting check-in, boarding and take-off for customers at multiple airports.

According to reports on social media, Air Canada travellers were unable to check in or board planes at several airports across the country and in the U.S.

A similar issue plagued the airline’s system before noon on Tuesday, but the airline quickly assured customers the outage had been resolved. However, shortly after noon ET, customer service staff began tweeting that systems were down again.

“Air Canada is experiencing a computer issue that is affecting airport, online and mobile check-in, and some flights may be delayed as a result,” a spokesperson told Global News.

“We apologize for any inconvenience and appreciate our customers’ patience as we work to resolve this issue and get everyone on their way as quickly as possible.”

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Just after 2 p.m. ET, Air Canada said on social media that “check-in at airports, online & mobile now resolved.”

“We’re now getting everyone on their way. We apologize & thank you for your patience!” the company tweeted.

On social media, several users reported their flights were stuck on the tarmac.

“Sitting on the plane but we can’t take off cause all of the @AirCanada systems are down,” wrote pop singer Bebe Rexha on Twitter.

Social media reports showed big crowds at airports including Vancouver International.