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PHOTOS: Inside the 9/11 Memorial Museum in New York

ABOVE: A section of the 9/11 Memorial Museum in New York looks at what happened on September 11th 2001 at 9:37am – that’s when American Airlines Flight 77 crashed into the Pentagon. Craig Boswell introduces us to a civilian with a key role in preserving that part of the story.

TORONTO – The Sept. 11 museum opens to the public May 21, preceded by a ceremony Thursday that’s to include President Barack Obama, families and other officials.

WATCH: First look inside the National September 11th Memorial Museum

The exhibits tell the stories of the nearly 3,000 people killed in the 2001 attacks and the 1993 trade center bombing, as well as of survivors and first responders. Museum Director Alice Greenwald said the museum is “about understanding our shared humanity,” while former mayor Michael Bloomberg called it a reminder “that freedom is not free.”

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A woman places a hand on the names engraved along the South reflecting pool at the Ground Zero memorial site during the dedication ceremony of the National September 11 Memorial Museum in New York May 15, 2014 in New York City. Getty Images
One of the reflecting pools is shown at the Ground Zero memorial site after authorities recently took down gates and opened the plaza to the public on May 19, 2014 in New York City. Spencer Platt/Getty Images
A helmet worn by New York City Fire Department Firefighter Christian Waugh on September 11, 2001 is displayed during a press preview of the National September 11 Memorial Museum at ground zero May 15, 2014 in New York City. Getty Images
People walk the grounds at the Ground Zero memorial site after authorities recently took down gates and opened the plaza to the public on May 19, 2014 in New York City. Spencer Platt/Getty Images

The museum’s artifacts range from the monumental, like two of the huge fork-shaped columns from the World Trade Center’s facade, to the intimate: a wedding ring, a victim’s voice mail message.

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Some early visitors have already criticized the merchandise on sale in the museum’s gift shop which includes items for sale like a black twin towers hoodie emblazoned with the words, “In darkness we shine brightest,” a silk scarf printed with a full-colour twin towers design and a search & rescue dog toy.

The museum also includes a repository that contains unidentified remains from the disaster.

“But he’s here. I know he’s here,” said Monica Iken, a museum board member who never received her husband’s body, after leaving the repository.

Rosemary Cain, mother of firefighter George Cain, a victim of the September 11, 2001 attack, and other victim’s family members protest the decision by city officials to keep unidentified human remains of the 9-11 victims at the 9-11 Museum at the World Trade Center site, on May 10, 2014 in New York City. Getty Images
The ‘Last Beam’ during the dedication ceremony at the National September 11 Memorial May 15, 2014 in New York City. Getty Images
People walk by a memorial to firefighters killed on September 11 near the grounds at the Ground Zero memorial site after authorities recently took down gates and opened the plaza to the public on May 19, 2014 in New York City. Spencer Platt/Getty Images
The burn mask, right, of a World Trade Center survivor who was injured by burning jet fuel, is displayed at the National Sept. 11 Memorial Museum, Wednesday, May 14, 2014, in New York.
The burn mask, right, of a World Trade Center survivor who was injured by burning jet fuel, is displayed at the National Sept. 11 Memorial Museum, Wednesday, May 14, 2014, in New York. AP Photo

The museum occupies 110,000 square feet on the 16-acre trade center site, tracing the foundations of the twin towers 70 feet underground.

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The plaza and museum together cost $700 million to build, subsidized with $390 million in tax-funded grants; officials hope the $24 museum entrance fee – expected to generate about $40 million a year – will help cover operating costs, expected to be about $60 million a year. Fundraising will cover the rest, for now.

US President Barack Obama is accompanied by former New York Mayor Michael Bloomberg as he tours the National September 11 Memorial & Museum on May 15, 2014 in New York. Getty Images
Fragments of the fuselage of Flight 11, that hit the World Trader Center, are displayed at the National Sept. 11 Memorial Museum.
Fragments of the fuselage of Flight 11, that hit the World Trader Center, are displayed at the National Sept. 11 Memorial Museum. AP Photo
A woman places a hand on the names engraved along the South reflecting pool at the Ground Zero memorial site during the dedication ceremony of the National September 11 Memorial Museum in New York May 15, 2014 in New York City. Getty Images

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