The Toronto Blue Jays say “ticket management issues” affecting its system are being resolved just hours ahead of the team’s crucial Game 7 against the Seattle Mariners — a game which will see the winner advance to the World Series.
A massive outage of Amazon Web Services earlier Monday appeared to be causing headaches for some Ticketmaster users ahead of the game.
After warning of issues Monday afternoon, the team posted to X around 4:30 p.m. Eastern that “the system is returning to normal.”
“Please try to access your tickets and add them to your Apple or Google wallet, MLB Ballpark app, or Ticketmaster app,” the team said in its latest post. “If you were transferred tickets and did not receive an email confirmation, please log in to Ticketmaster to accept the tickets.
“If you continue to experience challenges, additional Blue Jays staff will be at the gates to support ticket management.”
The critical game was set to start just after 8 p.m. Eastern at Rogers Centre in Toronto.
It wasn’t clear Monday whether the impact from the outage was affecting all users on Ticketmaster, or just those with tickets or attempting to purchase tickets to Monday evening’s game.
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On top of the tens of thousands of fans that have been inside the Rogers Centre throughout the postseason, millions of Canadians across the country have thrown their support behind the Blue Jays — the only Major League Baseball franchise based in Canada.
The last time the Blue Jays won the American League and the World Series Championship was in 1993.
Amazon Web Services, which provides remote computing services to thousands of companies, universities and governments, experienced a network outage for approximately three hours before 6:00 a.m. Eastern time.
Several hours later, the company said “most AWS service operations are succeeding normally now.”
Still, there was a ripple effect reported by many organizations, which may have led to delays and technical errors as a result of the outage.
– More to come
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