Help for Consumers with Utility and Telecommunications Complaints.

I get a lot of complaints about utility accounts and phone contracts.  

A lot of the time they’re linked to computer errors or customer
service problems but it takes consumers weeks and months to convince the
company to take their complaint seriously.

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Here are two agencies which can help cut through the bureaucracy and solve problems faster.

If you have a problem with a utility bill or contract (gas, electricity) try Alberta’s Utility Consumer Advocate: www.ucahelps.gov.ab.ca  

They can help with things like over-billing mistakes and disconnection notices.  

If you’re having a problem with home phone, wireless or internet
services, bills or contracts you can contact the new Commissioner for
Complaints for Telecommunication Services: www.ccts-cprst.ca 

Hope this helps.