BMO says online banking service restored after ‘false fire alarm’ disruption

Bank of Montreal is facing an online banking outage on Thursday, May 30, 2024. THE CANADIAN PRESS IMAGES/Richard Buchan

Bank of Montreal says its services are back up and running after some customers reported being unable to access their online bank accounts on Thursday.

The website shows that users began reporting outages just before 10 p.m. ET on Wednesday, with reports picking up again around 5 a.m. ET. By 8 a.m. ET, those reports were waning.

Users on X, formerly known as Twitter, said their mobile and online banking access wasn’t working.

A BMO spokesperson told Global News in a statement Thursday morning that the issues stemmed from a “false fire alarm” at one of its data centres overnight.

The spokesperson said in an update to Global News shortly after 9:30 a.m. ET that services had returned online, but cautioned that “some customers may experience delays in transactions being processed and posted.”

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BMO apologized to customers for the disruption and thanked them for their patience in the statement.

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