May 19, 2017 9:26 am
Updated: May 19, 2017 10:39 pm

What to do if you have a ticket to the 2017 Pemberton Music Festival

WATCH: Now that B.C.’s biggest music event is cancelled, what recourse do ticket holders and vendors have to get any money back? Jill Bennett reports.

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The 2017 Pemberton Music Festival has been cancelled and ticket holders are left in the lurch as there are no automatic refunds.

With many wondering if they are going to get their money back, there are a few options available to you but nothing is guaranteed at this time.

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READ MORE: Pemberton Music Festival 2017 cancelled: Ticket holders out more than $1,000

Ernst & Young has been appointed trustee following the notice for bankruptcy filing.

They have provided the following information about how to file a claim if you are a ticket holder for the Pemberton Music Festival.

Q: I purchased a ticket for the 2017 Pemberton Music Festival, can I get a refund from PMF or from a third party?

A. Unfortunately there are no automatic refunds from PMF.

As PMF is now in bankruptcy, it has no ability to provide refunds for tickets purchased.

However ticket holders may file a proof of claim form as an unsecured creditor with EYI in accordance with the claims process. Proof of claim forms will be mailed to known PMF creditors in due course and made available on the Trustee’s website at: www.ey.com/ca/pmf.

A determination of recovery, if any, on the claims of ticket holders from the estate will not be known for several weeks.

The Trustee will provide an update to creditors in due course.

Also, refunds may be available to ticket holders from third parties if tickets were purchased using a credit card. As each bank and credit card issuer have their own specific policies, ticket holders are to contact their bank or credit card issuer directly to determine whether a refund can be obtained. In due course, the Trustee will provide further details concerning contact information for the various credit cards and financial institutions on its website.

So it will take a few weeks to know if ticket holders will be able to get their money back through Ernst & Young.

If you purchased your ticket with a credit card, contact your credit card company and see if you can get a refund that way as that may be a possibility.

For more information, contact Jason Oliveri at Ernst & Young at 604-891-8493.

WATCH: B.C.’s biggest music festival of the year, set for this July, has been cancelled, and there’s no guarantee all ticketholders will get their money back. 

Did you buy your ticket through The Meadows at Pemberton Golf Course?

If you did, you’re in luck.

All passes purchased through the golf course were held in escrow so a full refund will be issued to each person. This refund policy only applies to festival pass buyers who purchased their passes at the Meadows at Pemberton Golf Course. It does not apply to anyone who purchased their passes online.

The process to obtain a refund for your locals’ passes is as follows:

  • Starting Tuesday, May 23, come to the Meadows at Pemberton Golf Shop (from 8.a.m to 6 p.m.) to process your refund. All refunds must be done in person and cannot be processed over the phone.
  • Bring your tickets that you received when you purchased your festival passes with you along with photo ID to validate your purchase. If you don’t provide your tickets and photo ID they are unable to process your refund.
    • For those who paid by credit card, they will process the refund the credit card that you purchased the ticket with.
    • For those who paid with Debit they will refund your purchase on your debit card.
    • If you paid cash they prefer to process your refund on your debit card.

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