TORONTO – A former ombudsman at one of Canada’s big banks has been tapped to investigate complaints of a far more frothy nature: beer.
The Beer Store has appointed Charles Dougall as Ontario’s first beer ombudsman.
The foreign-owned consortium, which operates more than 470 retail outlets throughout the province, says Dougall will be responsible for mediating operational disputes between the Beer Store, its customers and brewers.
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He has been appointed to a three-year term, beginning Jan. 2, and will report annually to the Beer Store’s independent directors.
Dougall was previously ombudsman at Scotiabank (TSX:BNS) for nine years.
The beer ombudsman position was created at the request of the Ontario government last year, when it announced beer sales will be permitted in some grocery stores.
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