WATCH ABOVE: Following a Global News story about a woman whose car was damaged on the valet lot of Toronto’s largest airport parking service, other customers say they too dealt with significant damages. Sean O’Shea reports.
TORONTO – They went on vacation, left their cars with the popular Park ‘N Fly service and thought relaxation awaited them.
Megan Banks and Calvin Struthers have never met each other but when they returned from their respective trips, the two would share the frustration of damaged vehicles and an unresponsive Park ‘N Fly, the largest airport parking lot service in Toronto.
“Park ‘N Crash is the nickname we gave them,” Struthers told Global News at his home in Caledon.
He found his Hyundai Santa Fe badly damaged after returning from a family holiday in Jamaica. According to the police report, Struthers’ Santa Fe was struck by another car in the valet lot a day before he landed at Pearson Airport.
It would later cost $6,500 to repair the SUV. He was told a manager would reach him in 48 hours, but Struthers only received emails telling him insurance companies would deal with the issue.
“It seemed very impersonal to me,” Struthers said. “It was their employees who did the damage. It seems more typical of any customer-oriented company that they’d want to seem more proactive in helping the customer.”
Park ‘N Fly’s insurance paid for Struthers’ repairs, but the company never apologized for letting his vehicle get damaged while in their care.
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Megan Banks hasn’t been so lucky.
“I noticed a dent in the passenger-side door as well as above my wheel, on the bumper, it was dented and scratched,” Banks said. “There was half a tank of gas missing and extra kilometres on the vehicle.”
The difference between Struthers’ resolved experience and Banks’ ongoing one is Banks only noticed the damage after she got home.
Park ‘N Fly denies any wrongdoing and Toronto general manager, Brent Ford, told Global News Struthers might have incurred that damage between the parking lot and her home.
“Even between here and home did she stop at a Tim Hortons? Where did she go?” Ford said. Ford repeatedly declined to go on camera Wednesday and said he would stop speaking with Global entirely on Thursday.
Ford has been less than forthcoming about whether or not Banks will receive any offer for compensation, other than a free day’s parking. Banks estimates the damage to her car is in the hundreds of dollars.
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