TORONTO – Last Friday, Lenovo Canada had an online “Door Buster” sale that saw many of its laptops drastically discounted.
The best deal, the top-of-line Y410P, was listed at $279 — a savings of around $600. Customers across the country got their credit cards out and placed their orders.
Then Lenovo started sending out cancellation notices over what they called a “pricing error.”
Lenovo’s website continued to advertise the laptop at $279 for another eight hours after they confirmed the error.
Hundreds of disgruntled customers contacted Global Toronto’s Sean O’Shea and Global News’ Nicole Bogart with complaints over the incident.
BELOW: Customers are angry and Lenovo isn’t talking. Watch as Sean O’Shea tries to get to the bottom of this price error catastrophe.
Global News reached out to Lenovo Canada on Monday for a statement regarding the error.
The company did not return multiple requests for comment and when Sean O’Shea went to its Toronto office, security locked the elevator so he could not get to the floor they’re located on.
In the wake of the pricing scandal social media sites, such as Twitter, have turned into a launching pad for angry customers to unleash on the company.
Here’s a taste of how upset people are over this debacle.
This is the second time this year that Lenovo has had a pricing issue.
The company lost nearly $16 million in revenue in March over an error that saw its S5000 tablets marked down significantly.
The error, which was present on the company’s official website and Chinese retailer JD.com for almost ten hours, resulted in 110,000 sales.
Lenovo honoured the error and did not cancel any orders.
It’s unclear how many people purchased the Y410P before Lenovo Canada changed the price to $799.00.
An online petition asking Lenovo to honour its sale price of $279 had over 3,100 signatures as of this writing.
-With files from Nicole Bogart and Sean O’Shea.
© Shaw Media, 2014