Consumer Matters: Overpayment on bill turns into customer service nightmare
Videos
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Consumer Matters: Overpayment on bill turns into customer service nightmare
03:17 | November 6, 2023
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Carney suspends federal gas tax
02:45 | April 14, 2026
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Global News Hour at 6 BC: April 14
16:41 | April 14, 2026
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Floating hotel proposal heads to public hearing
01:47 | April 14, 2026
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BC denies funding for drug to help treat rare blood disorder
03:17 | April 14, 2026
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Surrey city council calls for public inquiry into Metro Vancouver
02:28 | April 14, 2026
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This is BC: Filmmaker brings productions home to Enderby
02:21 | April 14, 2026
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B.C. First Nation continues fight for fuel spill compensation
01:57 | April 14, 2026
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BC tables the K’ómoks Treaty Act
02:05 | April 14, 2026
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Global News Hour at 6 BC: April 13
19:12 | April 13, 2026
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Closing arguments in ‘MAID’ lawsuit in BC Supreme Court
02:12 | April 13, 2026
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Vancouver Island festival warns about bogus Facebook page
02:06 | April 13, 2026
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Surrey takes Metro Vancouver to court
02:26 | April 13, 2026
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Overdose crisis declared 10 years ago
02:05 | April 13, 2026
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Doug McCallum running for Surrey mayor again
01:51 | April 13, 2026
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Métis Nation BC president removed after misconduct allegations
02:25 | April 13, 2026
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Electric commuter ferry being proposed to Vancouver Park Board
02:06 | April 12, 2026
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Overall cost of living heavily impacted by war fuelled gas price hike
01:53 | April 12, 2026
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Global News Hour at 6 BC: Apr. 12
16:20 | April 12, 2026
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District of North Vancouver salmon fry release
01:39 | April 11, 2026
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BC Conservative leadership hopeful Peter Milobar’s campaign manager steps down
01:59 | April 11, 2026
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Thousands attend 47th annual Vancouver Vaisakhi Parade
02:16 | April 11, 2026
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Whole lot of shelf love: Inside Vancouver’s first romance bookstore
01:53 | April 11, 2026
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Global News Hour at 6 BC: Apr. 11
16:53 | April 11, 2026
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Family of slain Surrey woman continues fight for justice
02:05 | April 10, 2026
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Global News Hour at 6 BC: April 10
21:50 | April 10, 2026
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East Vancouver students get to school on ‘bike bus.’
01:43 | April 10, 2026
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BC Ferries in public relations pickle after family shares experience online
02:02 | April 10, 2026
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First Nations leaders urge B.C. to uphold DRIPA
02:03 | April 10, 2026
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B.C. loses more jobs in March
01:37 | April 10, 2026
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B.C. snowpack concerns
02:11 | April 10, 2026
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Maya Gebala heading to LA for treatment
02:39 | April 9, 2026
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Consumer Matters: Overpayment on bill turns into customer service nightmare
03:17 | November 6, 2023
-
Carney suspends federal gas tax
02:45 | April 14, 2026
-
Global News Hour at 6 BC: April 14
16:41 | April 14, 2026
-
Floating hotel proposal heads to public hearing
01:47 | April 14, 2026
-
BC denies funding for drug to help treat rare blood disorder
03:17 | April 14, 2026
-
Surrey city council calls for public inquiry into Metro Vancouver
02:28 | April 14, 2026
-
This is BC: Filmmaker brings productions home to Enderby
02:21 | April 14, 2026
-
B.C. First Nation continues fight for fuel spill compensation
01:57 | April 14, 2026
-
BC tables the K’ómoks Treaty Act
02:05 | April 14, 2026
-
Global News Hour at 6 BC: April 13
19:12 | April 13, 2026
-
Closing arguments in ‘MAID’ lawsuit in BC Supreme Court
02:12 | April 13, 2026
-
Vancouver Island festival warns about bogus Facebook page
02:06 | April 13, 2026
-
Surrey takes Metro Vancouver to court
02:26 | April 13, 2026
-
Overdose crisis declared 10 years ago
02:05 | April 13, 2026
-
Doug McCallum running for Surrey mayor again
01:51 | April 13, 2026
-
Métis Nation BC president removed after misconduct allegations
02:25 | April 13, 2026
-
Electric commuter ferry being proposed to Vancouver Park Board
02:06 | April 12, 2026
-
Overall cost of living heavily impacted by war fuelled gas price hike
01:53 | April 12, 2026
-
Global News Hour at 6 BC: Apr. 12
16:20 | April 12, 2026
-
District of North Vancouver salmon fry release
01:39 | April 11, 2026
-
BC Conservative leadership hopeful Peter Milobar’s campaign manager steps down
01:59 | April 11, 2026
-
Thousands attend 47th annual Vancouver Vaisakhi Parade
02:16 | April 11, 2026
-
Whole lot of shelf love: Inside Vancouver’s first romance bookstore
01:53 | April 11, 2026
-
Global News Hour at 6 BC: Apr. 11
16:53 | April 11, 2026
-
Family of slain Surrey woman continues fight for justice
02:05 | April 10, 2026
-
Global News Hour at 6 BC: April 10
21:50 | April 10, 2026
-
East Vancouver students get to school on ‘bike bus.’
01:43 | April 10, 2026
-
BC Ferries in public relations pickle after family shares experience online
02:02 | April 10, 2026
-
First Nations leaders urge B.C. to uphold DRIPA
02:03 | April 10, 2026
-
B.C. loses more jobs in March
01:37 | April 10, 2026
-
B.C. snowpack concerns
02:11 | April 10, 2026
-
Maya Gebala heading to LA for treatment
02:39 | April 9, 2026
Consumer Matters: Overpayment on bill turns into customer service nightmare
Description
November 6, 2023
A B.C. senior is sharing his frustration after he accidently made a major overpayment on his online bill. While he admitted the mistake was his, he didn't expect the time frame it would take to get his money back. Consumer Matters reporter Anne Drewa investigates.
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Consumer Matters: Overpayment on bill turns into customer service nightmare03:17 | November 6, 2023 -
Carney suspends federal gas tax02:45 | April 14, 2026 -
Global News Hour at 6 BC: April 1416:41 | April 14, 2026 -
Floating hotel proposal heads to public hearing01:47 | April 14, 2026 -
BC denies funding for drug to help treat rare blood disorder03:17 | April 14, 2026 -
Surrey city council calls for public inquiry into Metro Vancouver02:28 | April 14, 2026 -
This is BC: Filmmaker brings productions home to Enderby02:21 | April 14, 2026 -
B.C. First Nation continues fight for fuel spill compensation01:57 | April 14, 2026 -
BC tables the K’ómoks Treaty Act02:05 | April 14, 2026 -
Global News Hour at 6 BC: April 1319:12 | April 13, 2026 -
Closing arguments in ‘MAID’ lawsuit in BC Supreme Court02:12 | April 13, 2026 -
Vancouver Island festival warns about bogus Facebook page02:06 | April 13, 2026 -
Surrey takes Metro Vancouver to court02:26 | April 13, 2026 -
Overdose crisis declared 10 years ago02:05 | April 13, 2026 -
Doug McCallum running for Surrey mayor again01:51 | April 13, 2026 -
Métis Nation BC president removed after misconduct allegations02:25 | April 13, 2026 -
Electric commuter ferry being proposed to Vancouver Park Board02:06 | April 12, 2026 -
Overall cost of living heavily impacted by war fuelled gas price hike01:53 | April 12, 2026 -
Global News Hour at 6 BC: Apr. 1216:20 | April 12, 2026 -
District of North Vancouver salmon fry release01:39 | April 11, 2026 -
BC Conservative leadership hopeful Peter Milobar’s campaign manager steps down01:59 | April 11, 2026 -
Thousands attend 47th annual Vancouver Vaisakhi Parade02:16 | April 11, 2026 -
Whole lot of shelf love: Inside Vancouver’s first romance bookstore01:53 | April 11, 2026 -
Global News Hour at 6 BC: Apr. 1116:53 | April 11, 2026 -
Family of slain Surrey woman continues fight for justice02:05 | April 10, 2026 -
Global News Hour at 6 BC: April 1021:50 | April 10, 2026 -
East Vancouver students get to school on ‘bike bus.’01:43 | April 10, 2026 -
BC Ferries in public relations pickle after family shares experience online02:02 | April 10, 2026 -
First Nations leaders urge B.C. to uphold DRIPA02:03 | April 10, 2026 -
B.C. loses more jobs in March01:37 | April 10, 2026 -
B.C. snowpack concerns02:11 | April 10, 2026 -
Maya Gebala heading to LA for treatment02:39 | April 9, 2026
-
Consumer Matters: Overpayment on bill turns into customer service nightmare03:17 | November 6, 2023
-
Carney suspends federal gas tax02:45 | April 14, 2026
-
Global News Hour at 6 BC: April 1416:41 | April 14, 2026
-
Floating hotel proposal heads to public hearing01:47 | April 14, 2026
-
BC denies funding for drug to help treat rare blood disorder03:17 | April 14, 2026
-
Surrey city council calls for public inquiry into Metro Vancouver02:28 | April 14, 2026
-
This is BC: Filmmaker brings productions home to Enderby02:21 | April 14, 2026
-
B.C. First Nation continues fight for fuel spill compensation01:57 | April 14, 2026
-
BC tables the K’ómoks Treaty Act02:05 | April 14, 2026
-
Global News Hour at 6 BC: April 1319:12 | April 13, 2026
-
Closing arguments in ‘MAID’ lawsuit in BC Supreme Court02:12 | April 13, 2026
-
Vancouver Island festival warns about bogus Facebook page02:06 | April 13, 2026
-
Surrey takes Metro Vancouver to court02:26 | April 13, 2026
-
Overdose crisis declared 10 years ago02:05 | April 13, 2026
-
Doug McCallum running for Surrey mayor again01:51 | April 13, 2026
-
Métis Nation BC president removed after misconduct allegations02:25 | April 13, 2026
-
Electric commuter ferry being proposed to Vancouver Park Board02:06 | April 12, 2026
-
Overall cost of living heavily impacted by war fuelled gas price hike01:53 | April 12, 2026
-
Global News Hour at 6 BC: Apr. 1216:20 | April 12, 2026
-
District of North Vancouver salmon fry release01:39 | April 11, 2026
-
BC Conservative leadership hopeful Peter Milobar’s campaign manager steps down01:59 | April 11, 2026
-
Thousands attend 47th annual Vancouver Vaisakhi Parade02:16 | April 11, 2026
-
Whole lot of shelf love: Inside Vancouver’s first romance bookstore01:53 | April 11, 2026
-
Global News Hour at 6 BC: Apr. 1116:53 | April 11, 2026
-
Family of slain Surrey woman continues fight for justice02:05 | April 10, 2026
-
Global News Hour at 6 BC: April 1021:50 | April 10, 2026
-
East Vancouver students get to school on ‘bike bus.’01:43 | April 10, 2026
-
BC Ferries in public relations pickle after family shares experience online02:02 | April 10, 2026
-
First Nations leaders urge B.C. to uphold DRIPA02:03 | April 10, 2026
-
B.C. loses more jobs in March01:37 | April 10, 2026
-
B.C. snowpack concerns02:11 | April 10, 2026
-
Maya Gebala heading to LA for treatment02:39 | April 9, 2026
Consumer Matters: Overpayment on bill turns into customer service nightmare
Description
November 6, 2023
A B.C. senior is sharing his frustration after he accidently made a major overpayment on his online bill. While he admitted the mistake was his, he didn't expect the time frame it would take to get his money back. Consumer Matters reporter Anne Drewa investigates.
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