Flight Refunds
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Saskatchewan Sunwing passengers try to track down $16K refund after trip for 10 was cancelledMakelki was supposed to fly to Mazatlan with her family of ten on Feb. 10, which was originally safe from Sunwing's original announcement of January cancellations.ConsumerJan 18, 2023
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New air passenger protection rules kick in. Here’s what is changingAirlines will be required to fully refund for cancellations and delays if passengers are not placed on a new flight within 48 hours, including for reasons outside of its control.CanadaSep 8, 2022
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Canada is beefing up rules for flight refunds. Do they go far enough?New regulations effective Sept. 8 will require carriers to either refund passengers or rebook them, at the traveller's choice, if a flight is cancelled or significantly delayed.ConsumerJun 22, 2022
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Frustration for Calgary family after online flight change confusionA Calgary family who had to change their flights after contracting COVID is speaking out after being charged for two flights despite a free change policy.ConsumerJun 2, 2022
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Coronavirus: Canadians left holding the bill for cancelled flights looking to U.S. for refundsCanadian travellers frustrated by vouchers from airlines are looking south of the border to get refunds for trips cancelled due to the coronavirus.ConsumerAug 13, 2020
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Canadian Transportation Agency responds to growing flier frustration over lack of refundsThe Canadian Transportation Agency clears up some of the confusion around its position on travel refunds vs. vouchers.ConsumerJul 29, 2020
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