Customer Service

• May 13 – Furnace Family

  Furnace Family, Talk to the Experts at 11 am on QR Calgary. Furnace Family is dedicated to the highest quality customer service, delivered with warmth, friendliness, individual pride, and company spirit. We take great strides to ensure your family’s comfort by fostering trusting relationships between our customers and employees. With over 100 years of HVAC...

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  May 11, 2023
  
• Winnipeg mom calls hairdresser an ‘angel’ after helping son with autism

  In response to a conversation about exceptional customer service on 680 CJOB's The Start Wednesday morning, Rose Pagtakhan wrote to the hosts to highlight the special relationship.

  Lifestyle

  May 4, 2023
  
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• February 11 – Furnace Family

  Join Dareck Makowski on Talk to the Experts on QR Calgary – Talk on FM. He’ll discuss how to get the most comfortable and energy-efficient comfort system available for your home. Plus, the steps their team takes to continue to serve you and your home safely. Furnace Family is dedicated to the highest quality of customer...

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  Feb 6, 2023
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• City of Guelph, Ont. accepting applications for summer employment

  While we're only on the brink of winter, the City of Guelph is accepting applications for summer job postings – in customer service and general labour, as well as lifeguards.

  Canada

  Dec 16, 2022
• 1 in 4 Canadian workers who deal with the public face increased aggression, conflict: survey

  The May 2022 Mental Health Index found 20 per cent of Canadians have experienced increased conflict and/or aggression at work.

  Canada

  Jun 30, 2022
• Customer service problems continue to plague Transat — and entire sector — CEO says

  Following its annual shareholder meeting, the CEO said she hopes the hours passengers spend on hold to get through to a service agent will be a thing of the past by summer.

  Canada

  Apr 27, 2022
• SaskPower items stolen from fleet vehicle

  SaskPower is warning the public of any potential scams after one of its fleet vehicles was broken into in Saskatoon and a number of items were stolen, including employee gear.

  Crime

  Feb 2, 2022
• Flight attendants facing rise in passenger anger, often over mask-wearing: union

  As the pandemic drags on, tempers and anxieties are flaring.

  Canada

  Sep 30, 2021
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• ‘It drove us to innovate’: Startek explains Kingston work-from-home transition

  Startek employees will be working from home as the company looks to end brick-and-mortar in Kingston by the end of October.

  Canada

  Oct 21, 2020
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• Customers fuming as Air Canada reservation system problems persist

  "I'd have to be a masochist to fly Air Canada again," passenger Carrie Shoemaker told Global News.

  Dec 11, 2019