CATSA

• Pearson airport passengers asked to ‘pack their patience’ as long security lines reported

  Passengers departing from Toronto Pearson Airport are being advised to "pack their patience" with long security lines being reported Monday. 

  Canada

  May 2
  
• No quick fix to long security lineups at YVR, airport says

  Travellers departing YVR are being warned to arrive two to three hours early for their flights, as a shortage of security staff creates big delays in the screening process.

  Canada

  May 1
  
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• Temperature screenings now mandatory at Saskatchewan’s 2 biggest airports

  Passengers will not be allowed to proceed to the screening checkpoint if their temperature, after two separate tests, is at or above 38 degrees, says Transport Canada.

  Health

  Sep 23, 2020
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• Coronavirus: Screening officer at Toronto Pearson Airport tests positive

  The security firm said they were made aware of the case on Friday, adding that the employee last worked eight days ago. 

  Canada

  Mar 28, 2020
• Friday is Edmonton International Airport’s busiest travel day of the year

  The number of travellers in the airport is expected to be 20 per cent higher than usual, with up to 25,000 people flying.

  Canada

  Dec 20, 2019
• 50K travellers expected at Calgary airport as holiday season kicks off

  With 50,000 travellers expected to use the Calgary International Airport on Friday, it was expected to be the busiest day of the year for YYC.

  Canada

  Dec 20, 2019
• Airport security agents’ union responds to Global News investigation about screening complaints

  Global News analyzed 211 complaints made against CATSA in Edmonton between 2016 and 2018 and found that 52 per cent of them related to long wait times and agent behaviour.

  Investigations

  Dec 16, 2019
• Global News Investigates: Agent behaviour, wait times dominate screening complaints at Edmonton airport

  The complaints found some agents yelled at passengers, paraded their underwear in public during baggage searches and threatened them with being able to make their flight.

  Investigations

  Dec 16, 2019
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• CATSA app helps holiday air travellers ‘Breeze Through Security’

  Travellers can search items to see how they should be packed, make checklists and find out how long it will likely take to get through security in real time.

  Tech

  Dec 11, 2019
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• Air Canada forced a 12-year old to remove her hijab: civil rights group

  Fatima Abdelrahman was waiting in line to board her flight to Toronto on Aug. 1 when an Air Canada agent approached her and demanded she remove the religious head covering, according to the Council on American-Islamic Relations.

  Canada

  Sep 23, 2019