Translink says commuters inconvenienced by this morning’s massive delays are out of luck: there will be no refunds.
The system experienced delays after a improperly installed power rail caused major delays. The rail was installed overnight during maintenence.
From 6:30 a.m. until about 10:30 a.m., service was disrupted on the Expo Line between Nanaimo and Main St. with no trains running between the stations.
It took many commuters up to three hours just to get to work. Buses set up by Translink were packed.
Transportation Minister Todd Stone says any refunds are not up to him, and the decision is up to Translink.
Fred Cummings, President and General Manager of BC Rapid Transit, says the current system doesn’t allow for refunds.
“The tarrif that we have doesn’t provide for refunds or amnesty,” says Cummings. “We apologize for the disruption; we impacted thousands of people this morning and we apologize for that.”
“When people get on the train, 95 times out of 100, they are going to get on the train without interruptions. Obviously we are going to build on that.”
Cummings says he is unable to offer an amnesty or “Free Skytrain Day.”
He says the upcoming Compass Card may allow reduced fares or concessions in case of a service disruption.
Cummings says he can’t guarantee something similar won’t happen again, but says the corporation will do its best to ensure there won’t be a repeat.
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