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Rogers says network upgrades after outage will cost $261M, but no timeline given

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Rogers outage: CEO outlines investments company is making to avoid future technical problems
Rogers CEO Tony Staffieri explained to a standing committee in the House of Commons on Monday that the technology company is investing significant amounts of capital to ensure it can avoid a repeat of its Canada-wide outage of July 8 – Jul 25, 2022

Rogers Communications Inc. will now spend $261 million to physically split its wireless and wireline networks following the July 8 outage and says it is not in a position to quantify the direct economic losses caused by the disruption.

The comments come in a Aug. 22 letter requested by the Canadian Radio-television and Telecommunications Commission (CRTC) that provides additional information pertaining to the outage which impacted million of Canadians.

The splitting of networks was previously expected to cost $250 million.

The length of time it will take to separate the networks was redacted, however, along with other details on the measure.

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Rogers also says in the letter that it does not have the necessary data to determine the exact economic losses caused by the outage.

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In the weeks after the outage, Rogers said it would be committing $10 billion over three years to increase oversight, testing and the use of artificial intelligence to ensure reliable service, and would spend $150 million on customer credits.

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