Menu

Topics

Connect

Comments

Want to discuss? Please read our Commenting Policy first.

Canada’s industry minister to meet with Rogers CEO after ‘unacceptable’ outage

The president and CEO of Rogers Communications has apologized for a serious network outage that disrupted service for more than 10 million Canadians. The “network system failure” was caused by a maintenance upgrade, he says. In an interview with Global News, Tony Staffieri said there was “a maintenance upgrade in our core network, and that caused our routers to malfunction.” Brittany Rosen tells us what went wrong, and what's being doing about it. – Jul 9, 2022

Canada‘s industry minister will meet with the head of Rogers Communications Monday in the wake of last week’s massive outage that paralyzed the company’s network.

Story continues below advertisement

The office of Francois-Philippe Champagne said he plans to meet with Tony Staffieri and other telecom leaders to discuss the importance of improving Canada’s networks.

The widespread Rogers service outage began on Friday morning and lasted at least 15 hours, knocking out access to many health-care, law enforcement and banking services.

The statement from Champagne’s office said the minister found the disruption “unacceptable,” describing the services as “vitally important” in the daily lives of Canadians.

Staffieri has made a statement attributing the outage to a network system failure after a maintenance update, adding that the “vast majority” of customers were back online.

But many customers reported service disruptions stretching into Sunday, and Rogers issued a statement acknowledging some were still experiencing service disruptions it described as intermittent.

Story continues below advertisement

Keldon Bester, a fellow at the Centre for International Governance Innovation and the co-founder of the Canadian Anti-Monopoly Project, said Friday’s outage highlights the need for more competition in Canadian telecommunications.

“It would be incorrect to say a lack of competition caused the blackout,” said Bester. “But a number of elements of our telecommunications regulation as well as the competition system increase the scope of the alarm when it occurs.”

Although increasing competition is the most critical avenue of action in Bester’s view, he said there are other policies that can help mitigate the impact of outages, including allowing emergency roaming and addressing condominium exclusivity requirements. Emergency roaming would give customers the ability to switch to another carrier during an outage.

A Rogers spokesperson said in a statement ahead of Monday’s meeting that the company and other industry peers will meet with Champagne “to discuss increasing Canada’s telecommunications network resiliency.”

“We are supportive of initiatives that further strengthen Canada’s critical telecommunication infrastructure.”

Advertisement
Advertisement

You are viewing an Accelerated Mobile Webpage.

View Original Article