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Customers are the focus of Lethbridge Airport terminal upgrades: city

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Customers are the focus of Lethbridge Airport terminal upgrades: city
The City of Lethbridge announced additional federal funding to go towards upgrades at the airport. As Quinn Campbell reports, the money will go towards improving the customer experience – Aug 4, 2021

Some additional federal funding will go towards customer enhancements at the Lethbridge Airport.

Officials said $583,000 from the Regional Air Transportation Initiative will help make long-overdue improvements to the airport.

“The terminal is 40 years old, and it was originally designed before all the security measures were put in place after 9/11,” said Opportunity Lethbridge general manager Michael Kelly.

He said some of the upgrades include a self-check-in kiosk, powered wheelchairs for people with mobility challenges, a visual passenger paging system and baggage system improvements.

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“We are really excited about the improvements included in this grant as they are very much focused on making the Lethbridge Airport more viable for airlines and their passengers,” said Kelly.

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The building will also switch to a common-use terminal system, allowing multiple airlines access to existing airport infrastructures.

Lethbridge city council has already invested $2.6 million, which was leveraged to secure $23 million in provincial and federal funding for airport upgrades.

Work on terminal enhancements is expected to be completed in the first quarter of next year.

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