The current heat wave sweeping B.C. is putting a major strain on the emergencies services in the province.
In Burnaby alone, more than 25 people have died in the last 24 hours, with many of the deaths believed to be heat-related.
Residents are reporting being placed on hold when calling 911 and waiting hours for an ambulance to show up.
On Saturday, B.C. set a new record for the most number of ambulance dispatches ever at 1,850.
In Vancouver, the fire department is even assisting paramedics with callouts.
Get weekly health news
“We had every rig, or every one of our apparatus out last night, around midnight, running around the city assisting medical calls, dealing with heat exposures and cardiac arrests,” Vancouver Fire Rescue Services Chief Karen Fry told Global News.
The Firefighters Association of B.C. says many departments are experiencing the same level of volume and need for help with some running low on oxygen supplies due to the extra strain in resources.
E-Comm 911 operators say they’ve never seen this level of call volumes before, and the organization put out a video saying they had more than 8,000 calls on June 26 and more than 7,300 calls on June 27. That is more than 55 per cent above historical June numbers.
“Between the heatwave, the province-wide restart, and a 911 operator staffing shortage there simply aren’t enough of us to get there as quickly as you deserve,” Donald Grant, chairperson for CUPE Local 8911 says in the video.
E-Comm is asking anyone who calls 911 to stay on the line, no matter what, and to know the location of the emergency.
The Ministry of Health says it will be posting more than 400 positions in July to be filled within B.C.’s Emergency Health Services.
Cooler temperatures are expected over most of B.C. Wednesday and into the rest of the week as the “heat dome” finally bursts.