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Toronto’s Humber River Hospital under code grey after ransomware attack

Click to play video: 'Toronto’s Humber River Hospital under code grey after ransomware attack' Toronto’s Humber River Hospital under code grey after ransomware attack
WATCH: Officials are Humber River Hospital are scrambling to restore their computer systems after the facility in Toronto’s north end was the target of a ransomware attack. Humber River Hospital’s emergency room and surgeries haven’t been impacted, but certain clinics were cancelled and some ambulances needed to be redirected to other hospitals. Erica Vella reports – Jun 19, 2021

Officials at Humber River Hospital are scrambling to restore their computer systems after the facility in Toronto’s north end was the target of a ransomware attack.

A statement on the hospital’s website posted earlier in the week said during the early hours of Monday, it experienced a so-called “zero day ransomware of a new malware variant,” forcing staff to declare a code grey (a loss of essential services).

While the emergency department was still operational, some clinics were cancelled and ambulances were redirected.

READ MORE: Recent increases in ransomware attacks may lead to a new internet

“Since our systems are constantly updated (most recent patching June 13, 2021) and monitored this was discovered almost immediately and all IT systems were shut down, including our patient health records system,” the statement said, adding while no confidential information was breaking some files were corrupted.

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“We have over 5,000 computers, 800 of which are servers, (and) each will be restarted manually. [The repair patch] will be added to each computer and then each system recovered as required.”
Click to play video: 'Cyberattack at Humber River Hospital prompts code grey' Cyberattack at Humber River Hospital prompts code grey
Cyberattack at Humber River Hospital prompts code grey – Jun 18, 2021

Security engineer Kellman Mengu said ransomware attacks, which involve taking data, files and systems hostage remotely and often for money, are common and can cause massive disruptions for hospital operations.

READ MORE: World’s largest meat processor gets back online after cyberattack linked to Russia

“We have automated a lot of things in our world and we are now heavily dependent on the technology,” he said.

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“I’m willing to bet there aren’t backup paper records easily accessible. Things like patient history and understanding what they have gone through the past for the doctors is critical for them to be able to make medical decisions.

“It’s not just patient records — it’s things like blood work, there are scans, MRIs and there are these huge data files that doctors rely on.”

READ MORE: Toronto’s Humber River Hospital, opened in 2015, was designed with viral epidemic in mind

A letter obtained by the Toronto Star that was reported to be written by a group of emergency physicians at the hospital called on hospital administrators to temporarily shut down the emergency room until the IT systems are restored.

Meanwhile, officials with Humber River Hospital, which was North America’s first all-digital hospital when it opened in 2015, said in a staff memo on Friday they anticipate several systems coming back online in the coming days. However, they’re looking forward to making changes to prevent the situation from happening again.

“We are working as a team to revise existing processes, rethink what work is critical to continue in this moment versus what can be reprioritized for a later point. We are also beginning to think about what recovery might look like and what resources and work might need to be completed as we get back to a point of being completely online.”

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