Edmonton Oilers Community Foundation offering 50/50 refunds after issues with Friday’s draw

Click to play video 'Oilers 50/50 draw delayed until refunds can be issued' Oilers 50/50 draw delayed until refunds can be issued
WATCH ABOVE: Massive demand led to problems processing 50/50 ticket orders, last Friday. Now The Edmonton Oilers Community Foundation says overcharged raffle buyers have until Thursday to return tickets they don't want. Fletcher Kent has the details.

After server delays and geofence problems caused major issues with the Edmonton Oilers‘ 50/50 on Friday, the charity that runs the draw will be offering refunds to anyone who wants one.

“We do really, really thank everybody for purchasing tickets and their interest in this online raffle program,” Natalie Minckler, executive director of the foundation, said in an interview Monday. “To say it’s unprecedented is a complete understatement.

“We definitely apologize and are truly sorry for what people have experienced. But at the end of the day, we will award a winner.”

Anyone who made multiple purchases due to issues with the website or who wants to cancel tickets for any reason, can email tickets they want to be cancelled to

Story continues below advertisement

Another copy of ticket confirmation, or anyone who believes they didn’t receive a ticket confirmation, can email with your first name, last name and email address to receive another copy of your tickets.

Click to play video 'Oilers 50/50 limits increased to allow more ticket sales' Oilers 50/50 limits increased to allow more ticket sales
Oilers 50/50 limits increased to allow more ticket sales

Both email addresses will not reply to inquires and can only accept the requests they were designed for.

Read more: Still no winning numbers Sunday for Friday’s massive Oilers 50/50 draw, major online issues

Anyone who receives a confirmation email after requesting one and doesn’t want their tickets can then email their tickets to the void email address to cancel them.

Anyone who may have already contacted the ECOF about voiding tickets must still follow the steps above to ensure the tickets are cancelled.

Story continues below advertisement

Read more: Ticket-buyers complain of problems as Edmonton Oilers’ 50/50 breaks another jackpot record after server delays

All requests for refunds or voids must be received by the ECOF no later than Aug. 13 at noon MT.

Click to play video 'Edmonton charities benefiting from Oilers 50/50 frenzy' Edmonton charities benefiting from Oilers 50/50 frenzy
Edmonton charities benefiting from Oilers 50/50 frenzy

Those who wish to keep their tickets don’t have to do anything.

The draw was supposed to be a smoother process after the Edmonton Oilers Community Foundation and Ascend Fundraising Solutions — the company that hosted the draw — increased server capacity 2.5 times greater than the previous draw.

Minckler said they expect the jackpot in Friday’s draw will decrease after refunds are processed. They also want to make sure everyone who participated in the draw is satisfied before they pick the winning ticket.

Story continues below advertisement

“We have to get it right,” she said.

Read more: Edmonton Oilers increase capacity for online 50/50 raffle ahead of Game 4 against Blackhawks

Ascend Fundraising Solutions said demand for previous draws had been unprecedented and it was expecting even more demand for Friday’s draw.

The demand was there, but people buying tickets have told Global News about problems, such as the geofence blocking them from buying tickets even though they were located in Alberta, and the site crashing during purchases with the sale going through on a credit card anyways.

Click to play video '50/50 winner still unknown as Oilers deal with website fallout' 50/50 winner still unknown as Oilers deal with website fallout
50/50 winner still unknown as Oilers deal with website fallout

Daniel Lewis, Ascent’s chief executive officer, said he has never seen so much interest in a 50/50 raffle.

“The average day for Alberta lottery is about $3.4 million,” he said. “We were taking in many, many orders of magnitude larger than that.”

Story continues below advertisement

The ECOF didn’t give a date for when the winning 50/50 number is expected to be announced, but said the number will be drawn after all the requests to void tickets were entered.

– With files from the Canadian Press