Furniture chain closes its doors

By Staff Global Calgary

Posted August 27, 2010 5:45 pm

2 min read

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Customers of Sofa and Bedroom Depot are scrambling to get their purchases after the company declared voluntary bankruptcy.

The company suddenly closed its two Calgary locations on Thursday. A bankruptcy trustee with PricewaterhouseCoopers Inc. is now in control of the chain and staff inside each location are going through inventory and sales records. They are reviewing all the customer orders and are attempting to match furniture in the stores with people who have paid for them.

Chris Shewchuk ordered over $2,000 in furniture and paid in advance. When his delivery didn’t arrive on Thursday he began to get suspicious.

“I got the run around all week since last week about when the shipment was coming in and lining up delivery and everything. They were supposed to deliver it to me yesterday and it just never happened. We took off work and stayed home from two to five waiting for a delivery truck, never happened,” says Chris.

The bankruptcy trustee says they will be reviewing all customer orders until the end of the week. The company has released the following information on orders waiting to be received.

“¢ any goods fully paid for and identifiable will be released to customers

“¢ for goods purchased and paid for recently by uncertified cheque or credit card, the customer will have to wait for two weeks prior to release of the goods to permit sufficient time for the cheque to clear or the credit card purchase to be authorized by the issuing institution

“¢ any orders in process will be filled only if the ordered goods physically are identifiable on the store premises.

“¢ payment with cash, certified cheque or money order will be required prior to completing orders in process than can be filled

“¢ credit card payments may be accepted with a waiting period to release the purchased goods of, at least, 2 weeks prior to clearing by the credit card issuing institution

“¢ returns will not be accepted

“¢ deposits from customers will form a claim in the bankruptcy

There are seven Sofa and Bedroom Depots across the country.

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