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Porter Airlines online outage now resolved, flights resume Thursday

Porter Airlines online outage now resolved, flights resume Thursday
WATCH ABOVE: Porter Airlines is back in service as of Thursday morning after an online system outage forced delays and cancellations. Priya Sam is at Billy Bishop Airport with the morning after confusion.

Porter Airlines, based out of Toronto’s Billy Bishop Airport, says the online outage that affected its systems has now been resolved as of early Thursday morning.

On Wednesday evening, the airline said that a U.S. telecom outage was impacting its website, as well as passenger processing, booking and changing reservations.

READ MORE: Porter Airlines experiencing online outage; delays and cancellations expected

Passengers travelling across the border were not able to be checked in, resulting in significant delays, the airport said. Passengers on domestic flights could still be checked in, Billy Bishop had tweeted on Wednesday.

On Thursday at around 5:30 a.m., Porter Airlines tweeted that the telecom outage had been resolved and that passengers will be able to re-book on flights as soon as possible based on availability.

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The airline also said passengers needing to cancel travel due to the system issue will be provided full refunds which can be processed at a later date.

“We apologize for the inconvenience and are working diligently to get you on your way as soon as possible,” Porter Airlines said in a tweet.

Billy Bishop Airport said delays are likely this morning as they work through the backlog from Wednesday’s outage.

“Please check with your airline and leave yourself extra time this morning,” said the airport in a tweet.

— With files from Kerri Breen

WATCH: Flight delays, cancellations after Porter Airlines experiencing online outage (June 26, 2019)

Flight delays, cancellations after Porter Airlines experiencing online outage
Flight delays, cancellations after Porter Airlines experiencing online outage