Rogers CEO says customer service needs to improve ‘significantly’

File photo: The Rogers Communications sign marks the company's headquarters in Toronto. THE CANADIAN PRESS/Aaron Vincent Elkaim

TORONTO – The outgoing CEO of Rogers Communications says the wireless, cable and media company needs to improve its customer service “significantly.”

Nadir Mohamed told shareholders in Toronto that the company is focusing on resolving the top reasons for customer calls.

He says Rogers needs to help customers understand what they get when they sign-up.

READ MORE: Canadian consumers left reeling from customer service nightmares with telecoms

The call for an improvement in customer service echoes comments he made when he took over the top job from company founder Ted Rogers in 2009.

Mohamed is stepping down as chief executive in January next year.

On Monday, Rogers reported a 15 per cent increase in first-quarter profit, helped partly by more subscribers upgrading their smartphones.


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