Boeing issues bulletin on 737 Max planes after one crashed in Indonesia

WATCH: Warning on Boeing 737 Max planes after Indonesia crash

Boeing has issued a bulletin to companies that operate its 737 Max planes a week after one crashed into Indonesia’s Java Sea and left 189 people dead.

Those companies could include Air Canada and WestJet, both of which continue to operate such aircraft.

Coverage of the Lion Air crash on

In a statement issued Wednesday, Boeing said the Indonesian National Transportation Safety Committee has indicated that Lion Air flight 610, which crashed minutes after taking off, encountered “erroneous input from one of its angle of attack (AOA) sensors.”

“Angle of attack” refers to the angle between relative wind and a reference line on the plane — the sensors’ purpose is to ensure that air flows over an aircraft’s wings, Bloomberg reported.

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When these sensors break down, the plane can go into what’s known as “aerodynamic stall,” a status in which its wings can’t produce enough lift and the aircraft starts to dive.

READ MORE: Pilot of crashed Lion Air requested to return to airport shortly after takeoff

Boeing said in its statement that it had issued an operations manual bulletin (OMB) to 737 Max operators that advised flight crews to turn to existing procedures “where there is erroneous input from an AOA sensor.”

Air Canada officials says they are “following its recommendations” and monitoring all developments in regards to the safety bulletin. West Jet officials said they received the bulletin and are “following its guidance.”

The company went on to say that the investigation into what happened with Lion Air flight 610 is ongoing and that it would “co-operate fully and provide technical assistance” as requested.

Bloomberg had reported earlier that Boeing was set to issue a warning to companies using 737 Max airplanes about flight-information systems.

An Air Canada Boeing 737 MAX 8 (C-FSJH) single-aisle narrow-body jet airliner airborne on short final approach for landing at Vancouver International Airport, Richmond, B.C. on Wednesday, August 29, 2018.
An Air Canada Boeing 737 MAX 8 (C-FSJH) single-aisle narrow-body jet airliner airborne on short final approach for landing at Vancouver International Airport, Richmond, B.C. on Wednesday, August 29, 2018. THE CANADIAN PRESS IMAGES/Bayne Stanley

Meanwhile, the Wall Street Journal characterized Boeing’s bulletin as a “safety alert” covering “potentially suspect flight-control software that can confuse pilots and lead to a steep descent of the affected aircraft model.”

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The newspaper said the findings suggest investigators could be looking at a software problem or a mistaken interpretation by flight crew as having played key roles in the Lion Air crash.

Canadian connection

The bulletin came as both Air Canada and WestJet continue to operate 737 Max aircraft.

WestJet confirmed to Global News that it has nine such aircraft.

In a statement, WestJet said it will follow the bulletin’s guidance and that it will “work with our partners at Boeing to ensure the continued safe operation” of 737 Max aircraft.

READ MORE: Boeing aircraft in deadly Indonesia crash a popular new model in Canada and abroad

The airline became the first Canadian commercial operator to take delivery of such planes last year, saying at the time that it had 50 scheduled to come in the next five years.

Boeing and WestJet heaped praise on the planes at the time, calling them “sleek” and saying that they “[raise] the bar when it comes to efficiency, reliability and the passenger experience.”

Air Canada announced last December that its 737 Max aircraft had just started operating and was carrying passengers between Vancouver, Calgary, Edmonton, Toronto and Montreal.

The airline said at the time that it had 61 “firm orders” for the planes.

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In its own statement, Air Canada also said it would follow the bulletin’s recommendations “as we do with all such advisories from manufacturers and government safety regulators.”

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