Call centre customer service may not seem glamorous or rewarding but an event Thursday night at Sparkling Hill Resort celebrating the best in the business certainly was.
The SQM Group handed out it’s Customer Experience Awards of Excellence to companies that have taken call in customer service above and beyond the call of duty.
The email you need for the day's
top news stories from Canada and around the world.
Get daily National news
Get the day's top news, political, economic, and current affairs headlines, delivered to your inbox once a day.
By providing your email address, you have read and agree to Global News' Terms and Conditions and Privacy Policy.
SQM is a research group that polls customer experience. “When an individual contacts an organization we may contact you and ask you about your experience,” Andrea Pow of SQM said.
Based on SQM’s research the big winner this year was Vision Service Plan. VSP is an eye insurance company that covers over 88 million people and fields 8 million customer service
calls a year.
More on Canada
Comments