May 11, 2018 1:51 pm

Starbucks adopts ‘open bathroom’ policy after racism backlash

Starbucks is changing its bathroom policy in the U.S.

Gene Puskar/Associated Press
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WASHINGTON — Starbucks has adopted an open-bathroom policy at U.S. stores following the arrest last month of two African American men at a coffee shop in Philadelphia.

Chairman Howard Schultz says he doesn’t want the company to become a public bathroom, but feels employees can make the “right decision a hundred per cent of the time,” if that choice is removed at the store level.

READ MORE: Black men arrested at Philadelphia Starbucks settle with city for $1 each, $200K pledge

In an email to Global News, Starbucks Canada said it is still reviewing its bathroom policy, but employees have been told to “ensure all customers coming in feel welcome.”

One of the men arrested on April 12 was denied use of a bathroom. He and his partner sat down to await a business meeting they had scheduled at the store, but were arrested minutes later by police.

WATCH: Hidden camera found in Toronto Starbucks washroom


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The incident was captured by people using cellphones and it went viral.

The arrest of Rashon Nelson, along with his childhood friend and business partner, Donte Robinson, set off a firestorm for the company, which will shut down more than 8,000 of its U.S. stores on the afternoon of May 29 to instruct 175,000 employees how to better recognize unconscious bias.

Access to store bathrooms, for which Schultz said Starbucks had maintained a “loose policy,” came into even sharper focus after another video, taken in January, emerged. The video shows a black man claiming he was denied access to a bathroom at a Starbucks in California while a white man was allowed entry. Neither man had made a purchase, according to the video shot by Brandon Ward, which is posted on his Facebook page.

WATCH: Starbucks to close 8,000 stores for racial bias education on May 29 after incident

Schultz, speaking at the Atlantic Council in Washington on Thursday, said previous policy required a purchase, but that the decision was ultimately left with store managers, The Washington, The Seattle Times, and other media outlets reported.

READ MORE: Starbucks to train workers on ‘unconscious bias’ after arrest of black men, CEO says

The arrests in Philadelphia were a major embarrassment for Starbucks, which has long projected itself as a socially conscious company.

Nelson and Robinson settled with Starbucks earlier this month for an undisclosed sum and an offer of a free college education. Separately, they reached a deal with Philadelphia for a symbolic $1 each and a promise from city officials to set up a $200,000 program for young entrepreneurs.

— With a file from Global News reporter Maham Abedi

© 2018 The Canadian Press

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