March 2, 2018 1:25 pm

LTC survey finds many riders deal with unwanted contact

File photo.

Marty Thompson/980 CFPL
A A

A new survey from the London Transit Commission has found about half of those who ride the bus reported unwanted conversation or contact.

The results were included in the LTC’s annual Voice of the Customer survey.

Story continues below

While the majority of those who responded to the survey say they feel safe while waiting for the bus, 38 per cent have experienced unwanted conversation or contact while 43 per cent have witnessed it. While riding the bus, 40 per cent of riders say they have experienced unwanted conversation or contact while another 51 per cent have witnessed it.

Overall, 88 per cent of respondents in London said they felt safe while riding the bus.

READ MORE: Hundreds of Londoners mistakenly approved for discounted transit passes after tax blunder

The discrepancy between those who feel safe waiting for and riding the bus and those who have witnessed others experiencing unwanted conversation or contact is “interesting” to LTC General Manager Kelly Paleczny.

“What we’re thinking about is probably some focus groups to have those discussions and get more in-depth feedback from our customers,” said Paleczny.

Safety on the bus is a big issue for the LTC.

An informal online survey conducted by Anova, a London-based women’s agency, found 300 people reported experiences of sexual assault or harassment on the bus.

READ MORE: Londoners bring questions, concerns to bus rapid transit officials

The majority of LTC customers are between the ages of 18 and 24 while the gender split is 57 per cent female and 43 per cent male.

Paleczny says they’re also working on raising awareness of their Travel Safe Program.

“There were a lot of people who didn’t know about the program,” she said. “Pieces of the program like courtesy stops and the fact that rides, if they’re feeling unsafe, can approach the operator and request a stop that’s closer to their home.”

88 per cent of respondents indicated they felt LTC drivers operate the vehicles safely while a majority of riders said they would passively or actively recommend the LTC to others.

READ MORE: London man charged after police officer assaulted on a bus

London is one of a number of transit systems in the country that have agreed to participate in the Voice of the Customer pilot program.

The pilot is an effort to provide the group with benchmarking opportunities.

Transit systems in Toronto, Mississauga, Brampton, Edmonton, Moncton, Saskatoon, Strathcona and Laval are also participating.

The results will be shared at the Canadian Urban Transit Association (CUTA) conference in Nov. 2018.

© 2018 Global News, a division of Corus Entertainment Inc.

Report an error

Comments

Comments closed.

Due to the sensitive and/or legal subject matter of some of the content on globalnews.ca, we reserve the ability to disable comments from time to time.

Please see our Commenting Policy for more.