About 250 apartment units on Sherbrooke Street West in NDG, between Benny Avenue and Cavendish Boulevard, have had inadequate heating since sometime Thursday.
As the mercury dropped below -20 C degrees on Friday, residents were complaining that the situation was intolerable.
Resident Bob Jones woke up to a frigid 13 degrees in his bedroom Friday morning.
When he contacted management, Jones says he was told it was a hydro problem, even though he does have electricity.
“And I have hot water too, and it’s hot water that goes through the rads,” said Jones, who has lived in the apartment for the past decade. “So I really don’t get it.”
Jones says he’s disappointed with how building management has dealt with tenants during the situation.
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“No communication from the office whatsoever,” Jones told Global News.
Global News reached out to the building managers, who were not available for an on-camera interview, but said that the problem is a power deficiency which caused equipment to break.
They said this is the second time this year that this has happened, pointing fingers at Hydro-Quebec.
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“Our customer service received a call at 7 a.m. this morning regarding the 600-volt electrical connection of the building. At 10 a.m., a team from Hydro-Québec was on site and the power was restored quickly,” Hydro-Québec responded.
But on Friday afternoon, the thermometer in Jones’ apartment still read 59 degrees Fahrenheit — or 15 degrees Celsius.
Amid the finger-pointing, Jones just hopes his heating gets back to normal before the long weekend.
“If this is going to continue past tonight or past supper-time, they’re going have to figure out a way — bus people to an arena that’s heated or provide everyone with heaters,” Jones said.
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