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Quebec floods: Rigaud residents frustrated with slow services

Click to play video: 'Quebec flood victims furious over wait times for aid' Quebec flood victims furious over wait times for aid
WATCH: Sit, wait and be patient. That's the message the Quebec government is telling flood victims who are waiting on financial aid to rebuild their homes. But as Tim Sargeant reports, patience is running thin – Jul 5, 2017

Charlène St-Ours has two kids, aged 3 and 7, a partner and a full-sized rottweiler named Hercule.

READ MORE: Quebec floods: Île Mercier resident wants to rebuild home to be more flood-resistent

Ever since her home flooded out two months ago, the whole family has been living in an RV.

St-Ours says Rigaud residents are reaching a breaking point as they wait for officials to rule on their flooded homes.

READ MORE: Quebec floods: Île Bizard mayor calls for lenience in enforcement of new flood rules

She argues families are having to put their lives on hold.

“[Officials] say they’re going to do that, they say, they say,” she said.
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“Everybody is real nice, but they just don’t move. They’re all waiting for something.”

Initially, St-Ours said she had planned to rebuild her home, but it’s taken more than five weeks for a building inspector to come and she’s lost hope.

The province also recently announced that homes in the 20-year flood plains with more than 50 per cent damage will be demolished, with no chance of rebuilding.

READ MORE: Quebec floods: Hundreds of West Island homes may never be rebuilt

Jacques-Cartier MNA Geoffrey Kelley is encouraging residents to be patient.

St-Ours told Global News she and her family just purchased a new house, but she hopes the province will compensate her for the loss of her old home.

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