A problem with a fibre line near Saskatoon that was affecting Global’s TV signal in some homes was resolved late Saturday morning.
The issue was reported at around 3 a.m. MT. The problem appears to have been caused by a train derailment.
Shaw technicians arrived at the scene at around 7:20 a.m.
By 9:20 a.m., technicians were able to restore the Global TV feeds nationally and continued to try and restore the remaining channels. As of 10:05 a.m., the company said the “national channel feed challenge” was resolved.
According to Shaw, some customers in all regions were seeing a black screen on Global and other cable TV stations.
Affected channels include, but were not limited to:
- Global TV
- National Geographic
- Disney Jr.
- W Network
We will continue to update the situation as we learn more.
Thank you for your patience. We apologize for the inconvenience.