A Hamilton man is calling on DARTS Transit to step up its game.
Anthony Frisina says a recent ride on Hamilton’s accessible transit system has left him “displeased with the customer service, communication and treatment” of clients.
Get daily National news
Get daily Canada news delivered to your inbox so you'll never miss the day's top stories.
By providing your email address, you have read and agree to Global News' Terms and Conditions and Privacy Policy.
Frisina says he didn’t appreciate being referred to as a number or having a DARTS driver handle his wheelchair.
DARTS board chair Jessica Brennan says she is sensitive to the criticism but adds client numbers are important to identify eligible riders and for privacy reasons.
A 2016 customer survey of DARTS riders showed a 90 per cent satisfaction rate.
Comments
Want to discuss? Please read our Commenting Policy first.