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Calgary customers fuming after Fitz Flooring, Ben Moss store closures

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WATCH ABOVE: Customers of both Fitz Flooring and Ben Moss Jewellers in Calgary are upset after both stores closed. Global’s Gary Bobrovitz reports – Aug 4, 2016

Some Calgary customers are feeling the burn after a couple of long-standing retailers closed their doors this week.

Fitz Flooring, which began operations in 1994 and has five stores across Alberta and B.C., shut down on Monday.

Customer Shirley Roddick said she made a down payment on a product and it was never delivered.

“I want my lino,” she said. “I can go order it somewhere else, but I want my $975 back.”

Ben Moss, a national jewelry company, could leave a number of Canadians without warranties on their products after announcing plans to close over 50 stores across the country.

READ MORE: Saskatoon’s Ben Moss customers likely to lose warranties as company closes stores

“I bought my engagement and wedding rings from Ben Moss and paid $400 for two lifetime service warranties they will no longer honour,” said Meghan Rozell, who lives in northeast Calgary.

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“If my rings break or a diamond falls out or if I just want to get it cleaned, I have nowhere to go.”

Calgary’s Better Business Bureau (BBB) says consumers have a few options.

“They can check with their credit card provider. If that’s how they paid there might be some recourse possibility, some reimbursement possibilities,” BBB spokesperson Leah Brownbridge said. “Check if the company has gone bankrupt, see if you can file a claim as a creditor and get on the receiver’s list.”

Brownbridge said you can still file complaints with the BBB, which will go on the company’s file, but they can’t guarantee a resolution.

She also suggested contacting Service Alberta to file a complaint with its consumer investigation unit.

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