Satisfaction up for Saskatoon city services, roads remain top issue

Road and sidewalk repair remain the biggest issue in Saskatoon. Overall satisfaction with city services increased in 2016, according to the survey. File / Global News

Satisfaction with City of Saskatoon services is on the rise, according to the results of the 2016 Civic Services Survey.

Overall satisfaction with the level of city service has grown from 83 per cent in 2013 to 88 per cent for telephone respondents in 2016. Satisfaction has increased from 73 per cent to 83 per cent over the same period for people responding online, according to the survey.

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The city established a target of 90 per cent or more for civic service satisfaction in 2015.

Roads and sidewalk repair was the most commonly mentioned issue facing the city. Crime/policing and traffic-flow/congestion were second and third respectively.

READ MORE: City of Saskatoon announces summer construction plans

Five hundred surveys were completed over the phone and 803 were completed online between May 9 and June 3, 2016.

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The survey results will make up part of the budget consultation process.

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