If you’re moving, you may want to think about taking the extra insurance, that’s the advice from Doug Kellough with the Canadian Association of Movers.
“I’ve been in this business for 53 years and I recommend to everybody that if you can afford it, take it, because there’s no arguments, no discussion, it’s full repair restoration up to the full value of that product today,” he said.
Last August, homeowner Lynda Wiebe hired Morrow’s Moving and Storage to transport and store her belongings as she moved from Abbotsford to Chilliwack.
Wiebe said the first portion of her move went well, but when her items were moved a second time to her final residence in Chilliwack, many were damaged.
“I was just shocked. How could anything be that destroyed in that short of a move?”
Her move cost more than $5,000, but she did not take the additional transit protection and storage coverage, which cost $600, because she was covered by her home insurance.
Still, Wiebe must pay a $500 deductible and her premium will go up. Wiebe wants Morrow’s to pay for the damage.
Company owner Sam Meyer admits items were damaged in the move, but because Wiebe refused the extra insurance, the company is only entitled to pay the current government-regulated minimum coverage — 60 cents per pound per article.
“We warn people that the insurance is there and if they can get it cheaper from their own insurance company to do so,” Meyer said.
After Global’s Consumer Matters investigated, as a goodwill gesture, Morrow’s agreed to fix Wiebe’s damaged furniture at no cost to her.
For more on how to protect yourself during a move go to the Canadian Association of Movers.