Hat trick: 3-time award winner helps select the stars of Calgary’s tourism industry

Thousands of kilometers from her Nova Scotia home, Elizabeth MacGillivray didn’t know where to turn when she started running low on baby wipes for her 15-week-old son Grant.

Luckily, Allan Kucey was there to steer her exactly where she needed to go.

“Oh, thank God,” MacGillivray said. “It’s nice to meet a smiling face when you need things… travel is stressful, especially travel with a baby.”

Service with a big smile is what Kucey’s known for, part of his daily routine as the chief concierge at the Delta Hotel at the Calgary Airport.

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As a three-time winner of one of Tourism Calgary’s “White Hat” awards, Kucey always strives for high standards of service.

And 20 years since his first award, Kucey still enjoys the work.

“I get to spend all day talking with guests, hearing their stories”.

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The White Hat awards recognize individual excellence in the service industry.

Kucey is a volunteer helping select the winners this year.

“It’s a huge honour,” he said. “And that’s why I wanted to be part of helping other people experience that as well”.

650 people are nominated in 20 different categories at this year’s White Hat awards.

They’ll be handed out at a  ceremony Wednesday at the Jubilee Auditorium in Calgary.