MONTREAL – The city’s taxi bureau wants its drivers to clean up their act, and they’re not above spying to get the job done.
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Over the next few months, about 150 mystery riders will be hopping into cabs to asses the quality of the drivers.
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The mystery passengers are part of the Montreal taxi bureau’s quality control efforts.
A spokesperson for the taxi bureau told Global News that the plan, released this past summer, also includes taking surveys from customers and streamlining their complaint system.
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About $145,000 is earmarked by the taxi bureau to improve customer care in 2016.
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