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Homeowners claim snow removal company not honouring contracts

MONTREAL – Their yellow driveway markers are hard to miss in Montreal’s east-end.

The Pro-Neige snow removal company does big business in Pointe-aux-Trembles, Anjou, Riviere-des-Prairies and Repentigny.

But lately, the company has been caught up in a storm of controversy.

Since January, hundreds of homeowners insist the company has simply ignored them and has not been respecting contracts.

“This guy is not OK with the people, we don’t know what happened to this guy,” said frustrated customer Jonathan Vincent.

Vincent says he paid Pro-Neige close to $300 to remove the snow from the front of his home this winter.

The company has apparently signed deals with up to 2,000 people.

Global News tried to contact company president Martin Teoli at his home in Repentigny, but he refused to comment.

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There are rumours the group is in financial difficulty, but a government spokesperson confirms no one from the company has filed for bankruptcy protection.

As of Thursday afternoon, the Pro-Neige company website was still online.

It proudly boasts “a fleet of 45 snow removal trucks.”

Consumer advocate Sylvie De Bellefeuille says Pro-Neige customers do have recourse.

“They can file a complaint with the Office de la Protection du Consommateur, they can send a letter to the company demanding the work be done, or they can take their case to Small Claims Court,” said De Bellefeuille.

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