UPDATE 5 p.m.– In a second email to Global News, Element Entertainment takes full responsibility, saying the cancellations were their fault as they encountered “venue issues.”
UPDATE — Shortly after we posted the story online, Brett MacPherson contacted Global News on behalf of Element Entertainment.
He explained that Element is waiting to get their full deposit refunded from Juicy J so they can then refund ticket buyers.
MacPherson insists he’s been working hard to accomodate those looking to get their money back.
“We’re literally just waiting and sometimes it takes a couple weeks. I’ve honestly been doing my best to refund everybody and I have sent a lot of emails.”
MacPherson claims Element was unable to inform buyers of the delay due to restrictions imposed by Juicy J’s management team.
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He insists that anyone who bought a ticket online should have been automatically refunded and those who paid in cash should expect a full refund by no later than November 3, adding that in addition to the refund, those who held Juicy J tickets will get into Element’s next show for free.
KELOWNA — A pair of Kelowna concert-goers fear they may never get their money back from a local entertainment company after a concert was cancelled not once, but twice.
Jocelyn Fraser and a friend bought two tickets at $100 each to the Juicy J concert hosted by Element Entertainment. It was originally scheduled for June 26, 2014 at the Kelowna Community Theatre.
According to Fraser, that concert was cancelled without explanation and rescheduled for September 26.
When Fraser and her friend arrived at the theatre for the rescheduled show, they were greeted by a brief note on the door explaining that the concert had been cancelled a second time, along with a phone number to call for a refund. They called to get their money back but all they got was a voice mail. Fraser says she’s made repeated attempts to contact the company over the past week, to no avail.
“We’ve called the number over and over and we haven’t heard a thing. I feel like we got ripped off twice; $100 dollars worth of tickets and it’s just gone,” she says.
It appears Fraser and her friend aren’t the only ones left in the dark. Several others have posted on Element Entertainment’s Facebook page in search of a refund, without acknowledgement. The company hasn’t been visibly active on any form of social media for over two weeks.
Brett MacPherson, whose number was attached to the cancellation notice, had been active on Facebook advertising concert tickets sales before the Juicy J show.
Global News reached out to both MacPherson and Element Entertainment, but has yet to receive a response.
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