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City of Richmond official’s internal memo on gift card scandal raises eyebrows

Click to play video: 'Richmond staff internal memo on gift cards'
Richmond staff internal memo on gift cards
The Chief Administrative Officer of the City of Richmond has sent an internal memo to staff. In it, she talks about the allegations of gift card fraud under police investigation. As Catherine Urquhart reports, some are criticizing the memo saying the CAO should not be saying anything at all – May 26, 2025

As a forensic audit into a gift card scandal at the City of Richmond examines the past decade, and the RCMP say their own investigation is “active and ongoing,” the city’s chief administrative officer is attempting damage control.

Some believe it goes too far.

The city has confirmed that $295,000 worth of gift cards it bought in 2022, 2023 and 2024 are unaccounted for.

Click to play video: 'Richmond to audit decade of gift cards'
Richmond to audit decade of gift cards

The scandal was exposed after Global News interviewed whistleblowers and examined nearly 500 pages of documents obtained under freedom of information laws.

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Despite ongoing investigations, CAO Serena Lusk has emailed staff claiming “this matter appears at this time to be an isolated incident.”

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“I think meddling in this is just muddying the waters, and that’s not good for anybody,” Richmond City Councillor Carol Day told Global News.

“Better off to just everybody keep your opinions to yourself, let the police ask their questions, let the auditors ask their questions and let’s see what comes of it.”

Click to play video: 'RCMP investigating Richmond City gift card program'
RCMP investigating Richmond City gift card program

Lusk also told staff in her email, “We all have a responsibility to identify and bring forward serious concerns about anything you see or hear that occurs in the workplace.”

Of note, the one person who has been fired worked in CAO Serena Lusk’s office.

The fired employee sent numerous questionable emails, which were contained in the FOI response.

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Among them, “We need to order more. We need 75 keg asap. $50 value, bonuses on top. We also need 50 white spot asap $50 value, bonuses on top.”

Another email stated, “I know we just ordered but I think we need a different denomination of WS cards. Can you order 60x $100 cards excluding bonuses. Optically, I think it looks better if each restaurant card is in the same amount.”

Former Vancouver city councillor George Affleck also weighed in on the internal email.

“I thought it was too much information. It was too transparent in an ironic way because they’re going through a process right now.”

In an emailed response to questions from Global News, Richmond CAO Serena Lusk said, “We are not presupposing an outcome.”

“It is important that people have all the facts when known, and I will endeavour to make myself available when it is appropriate to do so,” she added.

She declined an interview.

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