CALGARY – The Canadian Transportation Agency says WestJet must provide compensation to customers who are denied boarding on flights to and from Canada.
The agency was responding to a complaint alleging that WestJet’s international tariff – a contract between a customer and the carrier – has several “unreasonable and conflicting” rules for customers denied boarding.
As a result, it also ordered the Calgary-based airline to revise its rules for international travel.
The CTA also said Wednesday it was banning provisions that exempt WestJet from liability for overbooking a flight – whether or not it happens for reasons outside its control or if the airline gives a passenger a travel credit or full refund.
Last month, the agency ruled passengers on WestJet rival Air Canada were entitled to higher compensation if they’re bumped from overbooked domestic flights.
It said Air Canada’s existing practice of paying $100 in cash or a $200 travel voucher is unreasonable and it gave the airline 30 days to submit new compensation guidelines.
Comments