Missed connection: Luxury car won’t accommodate owner’s phone
AJAX — She paid almost $40,000 for a luxury vehicle last August, but Erica Zonni is frustrated that the vehicle she bought doesn’t let her make full use of a device owned by 68 per cent of Canadians: a smartphone.
“The connectivity is really important to me,” said Zonni, who says she never would have bought the 2015 Infiniti QX50 if she had foreseen the problems she encounters “80 per cent of the time” between her phone and the mid-sized utility vehicle.
Zonni test drove the QX50 in the summer and says she was able to connect her Apple iPhone 6 to the vehicle through the USB plug. She says the salesman said she didn’t need a higher level system using Bluetooth technology.
“I test drove it, brought the cable, and it worked perfectly fine,” Zonni told Global News.
But soon after, she says the Infiniti would only connect intermittently.
Modern autos allow customers to play music or mapping instructions from mobile devices through a vehicle’s entertainment system. When connected, the USB is designed to charge the device.
The Ajax Infiniti dealership has inspected the car several times. The company’s general manager told Global News the dealership is attempting to assist Zonni but the technical issue is one for Infiniti to resolve.
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An Infiniti spokesperson said she was looking into Zonni’s complaint but offered no explanation or resolution. The spokesperson agreed to follow up with Global News after an investigation.
But Zonni says Infiniti has told her there is nothing that can be done to resolve the problem and she’s unhappy about the answer.
“I feel ripped off, I feel Infiniti doesn’t value customers.”
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