Consumer Matters
Uber rider deletes app after cleaning fee dispute over pet
Latest Consumer Matters Videos
-
Uber rider deletes app after cleaning fee dispute over pet
03:32 | March 5, 2026
-
AI tax scams are increasing, Canada Revenue Agency says
02:16 | March 2, 2026
-
British Columbians say WestJet has ‘ghosted’ them after being stranded in Mexico
03:46 | February 26, 2026
-
Book your 2026 summer travel now, experts say
02:46 | February 25, 2026
-
Consumer Matters: How romance scams are changing
02:39 | February 3, 2026
-
Consumer Matters: What to consider before buying a Chinese EV
03:42 | January 28, 2026
-
Consumer Matters: B.C. business owner shares frustrations with ICBC
03:31 | January 26, 2026
-
Amazon delivery truck drives away after damaging customer’s fence
03:35 | January 14, 2026
-
Consumer Matters: Canadians concerned about affordability this year
02:20 | January 13, 2026
-
Consumer Matters: Top scam trends of 2026
03:43 | January 7, 2026
-
Consumer Matters: ICBC Delay Frustration
03:44 | January 5, 2026
-
Consumer Matters: Top stories from 2025
23:36 | December 24, 2025
-
Consumer Matters: Impark replaces sign, refunds ticket after story airs
02:53 | December 23, 2025
-
Consumer Matters: Fake delivery scam warning
02:53 | December 17, 2025
-
Consumer Matters: B.C. man fights parking ticket over confusing sign
03:18 | December 15, 2025
-
Consumer Matters: Air passenger rights advocate temporarily restricted from Facebook
03:23 | December 8, 2025
-
Consumer Matters: Buying local is more important than ever
03:11 | December 1, 2025
-
Consumer Matters: Beware of AI scams this holiday season
02:46 | November 26, 2025
-
Why Black Friday is looking different this year
03:02 | November 24, 2025
-
Warning about large-scale phishing campaign coming from Meta
02:38 | November 18, 2025
-
Why checking your credit statement regularly is important
02:25 | November 13, 2025
-
Retailers offering Black Friday deals early and with deeper discounts
02:55 | November 10, 2025
-
Passengers with airline complaints may be directed to CTA now
03:05 | November 5, 2025
-
Consumer Matters: Used vehicle prices starting to come down
02:39 | November 4, 2025
-
Consumer Matters: A look at women’s running shoes
03:52 | October 30, 2025
-
Consumer Matters: Overcharged by EasyPark
03:21 | October 23, 2025
-
B.C. woman shares travel nightmare after her luggage goes missing
04:00 | October 20, 2025
-
Consumer Matters: Rogers billing mistake frustration
03:41 | October 14, 2025
-
Consumer Matters: Beware of Amazon Prime Day scams
02:19 | October 7, 2025
-
Consumer Matters: British Columbians making tough decisions to save money
02:04 | October 6, 2025
-
Breaking down the cost of Thanksgiving dinner
02:44 | October 2, 2025
-
Uber rider deletes app after cleaning fee dispute over pet
03:32 | March 5, 2026
-
AI tax scams are increasing, Canada Revenue Agency says
02:16 | March 2, 2026
-
British Columbians say WestJet has ‘ghosted’ them after being stranded in Mexico
03:46 | February 26, 2026
-
Book your 2026 summer travel now, experts say
02:46 | February 25, 2026
-
Consumer Matters: How romance scams are changing
02:39 | February 3, 2026
-
Consumer Matters: What to consider before buying a Chinese EV
03:42 | January 28, 2026
-
Consumer Matters: B.C. business owner shares frustrations with ICBC
03:31 | January 26, 2026
-
Amazon delivery truck drives away after damaging customer’s fence
03:35 | January 14, 2026
-
Consumer Matters: Canadians concerned about affordability this year
02:20 | January 13, 2026
-
Consumer Matters: Top scam trends of 2026
03:43 | January 7, 2026
-
Consumer Matters: ICBC Delay Frustration
03:44 | January 5, 2026
-
Consumer Matters: Top stories from 2025
23:36 | December 24, 2025
-
Consumer Matters: Impark replaces sign, refunds ticket after story airs
02:53 | December 23, 2025
-
Consumer Matters: Fake delivery scam warning
02:53 | December 17, 2025
-
Consumer Matters: B.C. man fights parking ticket over confusing sign
03:18 | December 15, 2025
-
Consumer Matters: Air passenger rights advocate temporarily restricted from Facebook
03:23 | December 8, 2025
-
Consumer Matters: Buying local is more important than ever
03:11 | December 1, 2025
-
Consumer Matters: Beware of AI scams this holiday season
02:46 | November 26, 2025
-
Why Black Friday is looking different this year
03:02 | November 24, 2025
-
Warning about large-scale phishing campaign coming from Meta
02:38 | November 18, 2025
-
Why checking your credit statement regularly is important
02:25 | November 13, 2025
-
Retailers offering Black Friday deals early and with deeper discounts
02:55 | November 10, 2025
-
Passengers with airline complaints may be directed to CTA now
03:05 | November 5, 2025
-
Consumer Matters: Used vehicle prices starting to come down
02:39 | November 4, 2025
-
Consumer Matters: A look at women’s running shoes
03:52 | October 30, 2025
-
Consumer Matters: Overcharged by EasyPark
03:21 | October 23, 2025
-
B.C. woman shares travel nightmare after her luggage goes missing
04:00 | October 20, 2025
-
Consumer Matters: Rogers billing mistake frustration
03:41 | October 14, 2025
-
Consumer Matters: Beware of Amazon Prime Day scams
02:19 | October 7, 2025
-
Consumer Matters: British Columbians making tough decisions to save money
02:04 | October 6, 2025
-
Breaking down the cost of Thanksgiving dinner
02:44 | October 2, 2025
Uber rider deletes app after cleaning fee dispute over pet
Description
March 5, 2026
An Uber rider is warning customers to check their receipts after she was charged an unexpected cleaning fee. After Anne Drewa from Consumer Matters stepped in to investigate, Uber did issue the customer a refund.
-
Uber rider deletes app after cleaning fee dispute over pet03:32 | March 5, 2026 -
AI tax scams are increasing, Canada Revenue Agency says02:16 | March 2, 2026 -
British Columbians say WestJet has ‘ghosted’ them after being stranded in Mexico03:46 | February 26, 2026 -
Book your 2026 summer travel now, experts say02:46 | February 25, 2026 -
Consumer Matters: How romance scams are changing02:39 | February 3, 2026 -
Consumer Matters: What to consider before buying a Chinese EV03:42 | January 28, 2026 -
Consumer Matters: B.C. business owner shares frustrations with ICBC03:31 | January 26, 2026 -
Amazon delivery truck drives away after damaging customer’s fence03:35 | January 14, 2026 -
Consumer Matters: Canadians concerned about affordability this year02:20 | January 13, 2026 -
Consumer Matters: Top scam trends of 202603:43 | January 7, 2026 -
Consumer Matters: ICBC Delay Frustration03:44 | January 5, 2026 -
Consumer Matters: Top stories from 202523:36 | December 24, 2025 -
Consumer Matters: Impark replaces sign, refunds ticket after story airs02:53 | December 23, 2025 -
Consumer Matters: Fake delivery scam warning02:53 | December 17, 2025 -
Consumer Matters: B.C. man fights parking ticket over confusing sign03:18 | December 15, 2025 -
Consumer Matters: Air passenger rights advocate temporarily restricted from Facebook03:23 | December 8, 2025 -
Consumer Matters: Buying local is more important than ever03:11 | December 1, 2025 -
Consumer Matters: Beware of AI scams this holiday season02:46 | November 26, 2025 -
Why Black Friday is looking different this year03:02 | November 24, 2025 -
Warning about large-scale phishing campaign coming from Meta02:38 | November 18, 2025 -
Why checking your credit statement regularly is important02:25 | November 13, 2025 -
Retailers offering Black Friday deals early and with deeper discounts02:55 | November 10, 2025 -
Passengers with airline complaints may be directed to CTA now03:05 | November 5, 2025 -
Consumer Matters: Used vehicle prices starting to come down02:39 | November 4, 2025 -
Consumer Matters: A look at women’s running shoes03:52 | October 30, 2025 -
Consumer Matters: Overcharged by EasyPark03:21 | October 23, 2025 -
B.C. woman shares travel nightmare after her luggage goes missing04:00 | October 20, 2025 -
Consumer Matters: Rogers billing mistake frustration03:41 | October 14, 2025 -
Consumer Matters: Beware of Amazon Prime Day scams02:19 | October 7, 2025 -
Consumer Matters: British Columbians making tough decisions to save money02:04 | October 6, 2025 -
Breaking down the cost of Thanksgiving dinner02:44 | October 2, 2025
-
Uber rider deletes app after cleaning fee dispute over pet03:32 | March 5, 2026
-
AI tax scams are increasing, Canada Revenue Agency says02:16 | March 2, 2026
-
British Columbians say WestJet has ‘ghosted’ them after being stranded in Mexico03:46 | February 26, 2026
-
Book your 2026 summer travel now, experts say02:46 | February 25, 2026
-
Consumer Matters: How romance scams are changing02:39 | February 3, 2026
-
Consumer Matters: What to consider before buying a Chinese EV03:42 | January 28, 2026
-
Consumer Matters: B.C. business owner shares frustrations with ICBC03:31 | January 26, 2026
-
Amazon delivery truck drives away after damaging customer’s fence03:35 | January 14, 2026
-
Consumer Matters: Canadians concerned about affordability this year02:20 | January 13, 2026
-
Consumer Matters: Top scam trends of 202603:43 | January 7, 2026
-
Consumer Matters: ICBC Delay Frustration03:44 | January 5, 2026
-
Consumer Matters: Top stories from 202523:36 | December 24, 2025
-
Consumer Matters: Impark replaces sign, refunds ticket after story airs02:53 | December 23, 2025
-
Consumer Matters: Fake delivery scam warning02:53 | December 17, 2025
-
Consumer Matters: B.C. man fights parking ticket over confusing sign03:18 | December 15, 2025
-
Consumer Matters: Air passenger rights advocate temporarily restricted from Facebook03:23 | December 8, 2025
-
Consumer Matters: Buying local is more important than ever03:11 | December 1, 2025
-
Consumer Matters: Beware of AI scams this holiday season02:46 | November 26, 2025
-
Why Black Friday is looking different this year03:02 | November 24, 2025
-
Warning about large-scale phishing campaign coming from Meta02:38 | November 18, 2025
-
Why checking your credit statement regularly is important02:25 | November 13, 2025
-
Retailers offering Black Friday deals early and with deeper discounts02:55 | November 10, 2025
-
Passengers with airline complaints may be directed to CTA now03:05 | November 5, 2025
-
Consumer Matters: Used vehicle prices starting to come down02:39 | November 4, 2025
-
Consumer Matters: A look at women’s running shoes03:52 | October 30, 2025
-
Consumer Matters: Overcharged by EasyPark03:21 | October 23, 2025
-
B.C. woman shares travel nightmare after her luggage goes missing04:00 | October 20, 2025
-
Consumer Matters: Rogers billing mistake frustration03:41 | October 14, 2025
-
Consumer Matters: Beware of Amazon Prime Day scams02:19 | October 7, 2025
-
Consumer Matters: British Columbians making tough decisions to save money02:04 | October 6, 2025
-
Breaking down the cost of Thanksgiving dinner02:44 | October 2, 2025
Uber rider deletes app after cleaning fee dispute over pet
Description
March 5, 2026
An Uber rider is warning customers to check their receipts after she was charged an unexpected cleaning fee. After Anne Drewa from Consumer Matters stepped in to investigate, Uber did issue the customer a refund.
National News
-
Canada ‘reliable’ and ‘low-risk’ oil exporter, will up production amid energy crisis: Carney2:465 hours ago -
Global National: March 1322:0217 hours ago -
Carney critical of Russian oil sanction relief1:5818 hours ago -
US, Israel, Iran step up attacks, war enters 14th day2:2018 hours ago -
Oscar-nominated doc remembers journalist killed in Ukraine2:0818 hours ago -
Canada’s unemployment rate rises to 6.7% after 84,000 job losses in February2:0018 hours ago -
Two dead after plasma donation at Winnipeg private collection centres1:5118 hours ago -
Zelenskyy says US decision to ease Russian oil sanctions ‘not helping peace’2:5520 hours ago -
U.S. lifts some Russian sanctions to help Iran oil stoppage2:0822 hours ago -
‘Will continue until our last breath’: Iranians support leader Mojtaba on al-Quds Day2:0822 hours ago
Advertisement
Top News
-
Oscars getting beefed up security amid fears of possible Iranian drone attack2:151 day ago -
Canada to keep Russia sanctions despite U.S. move to ease them: Carney0:571 day ago -
Canada lost 84,000 jobs in February as unemployment rate ticked up, Statistics Canada reports2:441 day ago -
OPP join hunt for suspect of in murder of influencer who spoke out against Khalistani movement0:411 day ago -
Senior Iranian official loses attempt to ban public from deportation hearing2:003 days ago -
‘Your government stands with you’: Feds announce $10M for security at synagogues, community centres2:363 days ago -
Carney making ‘back-room deals’ to try to ‘stitch together’ a majority, NDP leader says4:443 days ago -
Business Matters: Iran warns oil prices could surge to $200 a barrel as war stretches on2:383 days ago -
Iran’s new supreme leader expected to continue hardline theocracy2:473 days ago
Sponsored Content
Global National
-
Global National: March 1322:0217 hours ago -
Global National: March 1221:592 days ago -
Global National: March 1122:073 days ago -
Global National: March 1021:534 days ago -
Global National: March 921:545 days ago -
Global National: March 722:047 days ago -
Global National: March 621:461 week ago -
Global National: March 522:011 week ago -
Global National: March 422:001 week ago -
Global National: March 322:552 weeks ago
Trending
-
Alberta family finds out truck was stolen after they bought it from a dealership1:592 days ago -
Tumbler Ridge victim’s mother wants ‘no more mail’0:391 day ago -
More than $500K raised for 78-year-old DoorDash driver forced out of retirement0:5324 hours ago -
CRTC to eliminate fees when cancelling or switching cell phone and internet plans0:301 day ago -
Managing an ADHD Diagnosis5:239 months ago
Canada
-
Alberta orders formal inspection into Calgary officials, documents behind water main failures3:271 day ago -
Canada ‘fundamentally integrated’ with U.S. on Arctic defence but taking ‘more control’: Carney1:501 day ago -
CRTC to eliminate fees when cancelling or switching cell phone and internet plans0:301 day ago -
Attempt by Whitby councillor to exclude temporary foreign workers ruled ‘discriminatory’1:491 day ago -
Mother pleads for answers in unsolved Oshawa murder, Durham police offer $15K reward2:101 day ago -
‘Industry pressure’ slowing efforts to keep animal tranquillizers out of drug supply2:122 days ago -
Burnaby road rage incident caught on dashcam0:492 days ago -
Montreal hair salon to appeal ruling over non-binary haircut2:263 days ago -
Carney says oil energy exports have ‘never been higher’ as Poilievre calls for strategic oil stockpile3:253 days ago
U.S. News
-
Michigan synagogue attack: Car packed with explosives rams school, suspect killed4:0423 hours ago -
4 dead as U.S. military refuelling plane crashes in Iraq1:341 day ago -
FBI investigating shooting at Old Dominion University as an ‘act of terrorism’1:591 day ago -
Titanic-themed statue depicting Trump and Epstein appears on National Mall0:502 days ago -
Most Americans oppose tariffs on Canadian goods, poll finds0:533 days ago -
Eby meets with U.S. ambassador to Canada2:093 days ago -
2 men charged with terrorism after bomb thrown near NY Mayor Mamdani’s home3:155 days ago -
Man who killed 3 Utah women said ‘it had to be done’: police1:306 days ago -
Leaders gather for Trump’s Shield of Americas summit2:047 days ago -
Could U.S. be drawn into another lengthy war in the Middle East?1:557 days ago
Advertisement
World
-
Strait of Hormuz shutdown threatens global shipping6:124 hours ago -
U.S. lifts some Russian sanctions to help Iran oil stoppage2:0822 hours ago -
‘Will continue until our last breath’: Iranians support leader Mojtaba on al-Quds Day2:0822 hours ago -
Oscars getting beefed up security amid fears of possible Iranian drone attack2:151 day ago -
Canada to keep Russia sanctions despite U.S. move to ease them: Carney0:571 day ago -
4 dead as U.S. military refuelling plane crashes in Iraq1:341 day ago -
Iran war: How much is Christian nationalism playing a role in U.S.-Israel attacks?2:212 days ago -
Children of some Iranian regime leaders live in West2:402 days ago -
Israel expands attacks on Lebanon, Hezbollah1:512 days ago -
Iran’s new supreme leader vows to continue Strait of Hormuz blockage2:062 days ago
Politics
-
Strait of Hormuz shutdown threatens global shipping6:124 hours ago -
Global News at 6 Winnipeg: March 1311:465 hours ago -
Canada ‘reliable’ and ‘low-risk’ oil exporter, will up production amid energy crisis: Carney2:465 hours ago -
‘No details’ on Ford injunction means Al Quds Day rally still happening in Toronto, organizers say2:3017 hours ago -
Downtown Kelowna crime concerns1:5019 hours ago -
Opposition to New Westminster ‘tiny home’ village2:1718 hours ago -
Global News at 6 Regina: March 1311:3516 hours ago -
Global News at 6 Saskatoon: March 1313:1816 hours ago -
Judge denies Alberta Teachers’ Association injunction application2:0121 hours ago -
Expiring temporary foreign worker permits concern for Saskatchewan industries2:0520 hours ago
Health and Wellness
-
Alberta orders formal inspection into Calgary officials, documents behind water main failures3:271 day ago -
Health Matters: Health Canada investigating deaths of two plasma donors in Winnipeg2:071 day ago -
The hidden impact of screen time on kids’ mental health5:171 day ago -
Canadian Cancer Society recommends to lower colon cancer screening age to 451:453 days ago -
Health Matters: Study finds more adults being prescribed ADHD medication4:193 days ago -
Health Matters: Toronto Public Health confirms different variant of Mpox detected2:233 days ago -
Long-term care realities after the COVID-19 pandemic5:203 days ago -
‘Left in limbo’: Study links Canada’s long medical waits to billions in lost wages1:493 days ago -
Lip filler vs Botox vs what you can do at home: What’s the best option for your lips?5:414 days ago -
ADHD prescriptions for Ontario adults doubled since pandemic, study shows1:485 days ago
Advertisement
Investigative News
-
Questions about how Tumbler Ridge shooter had access to guns2:304 weeks ago -
Deportation hearing for suspected high-ranking Iranian official living in Canada held behind closed doors0:451 month ago -
Vaccine-injured Canadians push for extension to claim deadline3:031 month ago -
Battling extortion violence in Surrey7:131 month ago -
Fighting the addictions crisis in northern Manitoba’s Nisichawayasihk Cree Nation5:023 months ago -
‘They can shoot me’: Fear-stricken Ontario family speaks after Bishnoi gang violence in Canada2:513 months ago -
Government responds to allegations of widespread fraud at Social Development and Poverty Reduction ministry3:303 months ago -
Ontario’s landfill crisis: The cost of inaction2:534 months ago -
Wiretap evidence sheds light on Nijjar murder2:264 months ago -
Russian snipers using Canadian rifles in Ukraine despite sanctions2:384 months ago
News Bloopers
-
‘Amoosing’ cow leaves Global News Morning crew in stitches1:593 months ago -
‘Can’t use that on TV’: Watch a Global News reporter jump from the highest bungee jump in Canada0:3711 months ago -
Black bear in tree has rough landing after being tranquilized at Halifax-area park0:4918 months ago -
Edmonton, B.C. morning show hosts settle NHL playoff bet3:0522 months ago -
‘You can’t make this stuff up:’ Loud clap of thunder interrupts live TV segment at pivotal moment0:2529 months ago -
Fun times? Global News personalities help clear snow in search of ‘fun’ story2:0040 months ago -
‘Buzzworthy moment’: Colin D’Mello recaps Doug Ford accidentally swallowing a bee1:5743 months ago -
‘Did you just call me daddy?’: Morning show hosts can’t hold back laughter after on-air mixup1:1543 months ago -
B.C. dad hoping to see his cloud photo on TV get his wish following viral TikTok campaign2:1247 months ago -
Bloopers: Phil Darlington slips, slides and falls in these Our Winter City outtakes1:3841 months ago