B.C. passengers who want to take their airline complaints to the B.C. Civil Resolution may be directed to the Canadian Transportation Agency, where there is a current backlog of 86,000 complaints. This comes after a B.C. Supreme Court judge ruled that  APPR compensation claims for things like flight cancellations and delays must be heard by the federal regulator. Consumer Matters Anne Drewa has more on what this could mean for travelers moving forward.