Rogers CEO apologizes, says ‘maintenance upgrade’ behind major outage

The president and CEO of Rogers Communications has apologized for a serious network outage that disrupted service for more than 10 million Canadians. The “network system failure” was caused by a maintenance upgrade, he says. In an interview with Global News, Tony Staffieri said there was “a maintenance upgrade in our core network, and that caused our routers to malfunction.” Brittany Rosen tells us what went wrong, and what's being doing about it.