Consumer Matters: Two year battle over lost luggage

A B.C. man is sharing his frustration after a major airline promised him compensation after his bags went missing and then later determined it was case closed. Jarett Wong says he’s been battling Lufthansa for almost two years and he’s no further in getting his owed funds. Consumer Matters reporter Anne Drewa has more.

• Lufthansa customer promised reimbursement then later told ‘case closed’