passenger rights

• 2 years later, WestJet refunds London, Ont. woman for cancelled flight

  The flight was cancelled out due to circumstances surrounding the COVID-19 pandemic, but for two years, WestJet refused to provide a refund.

  Consumer

  May 6
  
• Montreal consumers struggling to get refunds due to coronavirus cancellations

  Consumers are complaining that refunds are hard to come by for events cancelled due to the novel coronavirus. Legal experts say they are entitled to refunds.

  Canada

  Jun 13, 2020
  
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• Calgary newlyweds question airline’s cancellation and compensation policy

  A Calgary couple is upset over an airline's cancellation policy during COVID-19. However, Canadian airlines do not have to offer refunds; just credit.

  Canada

  Apr 27, 2020
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• Passenger with PTSD stranded in Toronto after service dog banned from Air Transat flight

  "I am young and I understand I don't have a visible disability but (Oscar) does have a purpose. He isn't there just for fun."

  Consumer

  Jan 16, 2020
• Airlines want new rules about compensating passengers suspended, pending court appeal

  The Air Passenger Protection Regulations set out minimum standards for all carriers to follow and requirements to help the public understand their rights.

  Canada

  Dec 20, 2019
• Passenger advocate calls new Canadian travel protections toothless

  A new set of protections are now in effect for Canadian air passengers, but one expert says he expects they won't actually do much for the average traveler.

  Consumer

  Dec 16, 2019
• Global News Investigates: Agent behaviour, wait times dominate screening complaints at Edmonton airport

  The complaints found some agents yelled at passengers, paraded their underwear in public during baggage searches and threatened them with being able to make their flight.

  Investigations

  Dec 16, 2019
• Canada readies 2nd phase of air passenger rights as holiday travel season looms

  This is the second phase of passenger-rights rules. The first ones landed in mid-July.

  Canada

  Dec 13, 2019
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• Air Canada, Porter among airlines asking court to quash new passenger rights rules

  The airlines say the new rules would cost carriers too much money and drive up the cost of flying.

  Canada

  Jul 5, 2019
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• The flight that turned this grandmother’s life around: Woman says Air Canada unfairly kicked her off plane

  It started with a confrontation with a flight attendant over garbage.

  Canada

  Oct 11, 2018