passenger rights
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2 years later, WestJet refunds London, Ont. woman for cancelled flightThe flight was cancelled out due to circumstances surrounding the COVID-19 pandemic, but for two years, WestJet refused to provide a refund.ConsumerMay 6
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Montreal consumers struggling to get refunds due to coronavirus cancellationsConsumers are complaining that refunds are hard to come by for events cancelled due to the novel coronavirus. Legal experts say they are entitled to refunds.CanadaJun 13, 2020
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Calgary newlyweds question airline’s cancellation and compensation policyA Calgary couple is upset over an airline's cancellation policy during COVID-19. However, Canadian airlines do not have to offer refunds; just credit.CanadaApr 27, 2020
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Passenger with PTSD stranded in Toronto after service dog banned from Air Transat flight"I am young and I understand I don't have a visible disability but (Oscar) does have a purpose. He isn't there just for fun."ConsumerJan 16, 2020
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Airlines want new rules about compensating passengers suspended, pending court appealThe Air Passenger Protection Regulations set out minimum standards for all carriers to follow and requirements to help the public understand their rights.CanadaDec 20, 2019
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Passenger advocate calls new Canadian travel protections toothlessA new set of protections are now in effect for Canadian air passengers, but one expert says he expects they won't actually do much for the average traveler.ConsumerDec 16, 2019
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Global News Investigates: Agent behaviour, wait times dominate screening complaints at Edmonton airportThe complaints found some agents yelled at passengers, paraded their underwear in public during baggage searches and threatened them with being able to make their flight.InvestigationsDec 16, 2019
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Canada readies 2nd phase of air passenger rights as holiday travel season loomsThis is the second phase of passenger-rights rules. The first ones landed in mid-July.CanadaDec 13, 2019
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Air Canada, Porter among airlines asking court to quash new passenger rights rulesThe airlines say the new rules would cost carriers too much money and drive up the cost of flying.CanadaJul 5, 2019
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The flight that turned this grandmother’s life around: Woman says Air Canada unfairly kicked her off planeIt started with a confrontation with a flight attendant over garbage.CanadaOct 11, 2018
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