Consumers are complaining that refunds are hard to come by for events cancelled due to the novel coronavirus. Legal experts say they are entitled to refunds.

A Calgary couple is upset over an airline's cancellation policy during COVID-19. However, Canadian airlines do not have to offer refunds; just credit.

"I am young and I understand I don't have a visible disability but (Oscar) does have a purpose. He isn't there just for fun."

The Air Passenger Protection Regulations set out minimum standards for all carriers to follow and requirements to help the public understand their rights.

A new set of protections are now in effect for Canadian air passengers, but one expert says he expects they won't actually do much for the average traveler.

The complaints found some agents yelled at passengers, paraded their underwear in public during baggage searches and threatened them with being able to make their flight.

This is the second phase of passenger-rights rules. The first ones landed in mid-July.

The airlines say the new rules would cost carriers too much money and drive up the cost of flying.

It started with a confrontation with a flight attendant over garbage.

The airlines told Global News that the incident was 'unfortunate,' but nothing more than a 'seating error.'