Lost Luggage

• Canada’s air passenger rights will get overhaul to tackle denied claims: minister

  Transport Minister Omar Alghabra says an overhaul of Canada's passenger rights bill is set to be tabled in Parliament this spring.

  Consumer

  Mar 14, 2023
  
• Lost luggage takes trip around the world while owner waits for it in Calgary

  An American visitor to Canada is calling out a major airline after his checked bag ended up in two countries in Europe and not with him in Calgary.

  Consumer

  Feb 21, 2023
  
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• Saskatchewan woman embarks on long journey to Calgary to find lost luggage

  A Saskatchewan woman has driven all the way to Calgary to search for the suitcase she says WestJet Airlines lost on her Mexican vacation.

  Consumer

  Jan 30, 2023
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• Ontario couple’s luggage containing tracker donated to charity by Air Canada

  Fearing lost luggage, more and more travellers are putting electronic tracking devices on their suitcases. For one Ontario couple, it didn't help them get their belongings back.

  Consumer

  Jan 23, 2023
• Air Canada customer battles airline after AirTag tracks missing bag stuck over 8,000 km away

  After hearing numerous reports of airlines losing luggage, the couple invested in an Apple AirTag - a wireless tracking device that can attach to several items, including bags.  

  Consumer

  Jan 11, 2023
• Brantford traveller, frustrated by delays during Cuba vacation, opts to give Sunwing another chance

  Beverly Levesque says she'll give Sunwing Vacations another chance despite a fiasco riddled with flight delays that cost her and her partner hundreds of dollars.

  Consumer

  Jan 6, 2023
• Lost bags on Vancouver trip cost family thousands

  Hundreds of flights were cancelled in and out of the airport as heavy snow, then freezing rain, covered Metro Vancouver, leaving many people to sleep on the airport floor for days.

  Jan 3, 2023
• Some 2,000 lost bags still stranded at Vancouver airport, officials say

  The airport said that since Dec. 28, it has reunited an estimated 1,500 bags with their owners, while airlines have returned about 2,000 more.

  Canada

  Jan 2, 2023
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• Ontario couple go ahead with wedding in Cuba after Sunwing leaves luggage behind

  The couple went to Cuba to be get married, but the bags they packed with the wedding dress, wedding party attire, decorations and more, never arrived.

  Consumer

  Jan 2, 2023
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• Big White skiers left without gear after airline loses bags

  People looking to enjoy Big White Ski Resort haven't had a smooth ride. Skiers have made the journey to the Okanagan however, not all of their luggage made the journey too.

  Canada

  Dec 30, 2022