CRA Toll Free

• Long wait times, incorrect answers hand CRA call centres a D grade: CFIB

  The group says overall quality of service was lower and wait times were longer than in previous analysis of the Canada Revenue Agency's call centres

  Canada

  Jan 7, 2020
  
• The CRA hasn’t fixed its call centre issue. Taxpayers say they’re still getting blocked

  The agency is now taking calls during evenings and weekends, but a promised call centre 'action plan' is still in the works.

  Money

  Apr 6, 2018
  
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• CRA call centre only picks up the phone one-third of the time: auditor general

  Most calls to the Canada Revenue Agency’s tax question lines are blocked, according to the auditor general.

  Canada

  Nov 21, 2017