Consumermatters

• RBC customer loses $10,000 after falling victim to bank draft fraud

  Back in early January, the Vancouver resident was selling a $10,000 luxury watch on Facebook Marketplace. He says he's used the social media platform multiple times without issue.

  Consumer

  Jan 30
  
• B.C. couple’s dream vacation ruined after Air Canada refuses to take bags off flight

  The couple says one bag never left Vancouver and the other three arrived at their home 24 days later with tags indicating their luggage had flown to Mongolia without them.

  Consumer

  Sep 28, 2023
  
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• Wait times for some EVs still long in Canada. Why it’s the opposite in the U.S.

  While wait times for electric vehicles in Canada have improved, they can still be well over a year. It's a situation that hasn't developed south of the border in the United States.

  Consumer

  Sep 18, 2023
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• Rental vehicle inventory improving, but difficult to find deal

  Barry Choi also says the type of rental vehicle you select can make a big difference. Smaller cars like a sedan, for example, can cost less than an SUV.

  Consumer

  Jul 6, 2023
• Air Canada customer promised refund after double charge for airline tickets

  An Air Canada customer who says she was charged twice for a round trip to the Philippines says the airline has now promised to refund her over $5,000.

  Consumer

  Jun 29, 2023
• Air Canada customer outraged after charged twice on credit card for airline tickets

  Back in May, the Surrey resident booked two round-trip flights to the Philippines for her and her husband. She was also planning on traveling with their dog, Maki.

  Consumer

  Jun 15, 2023
• B.C. company warns Instagram users after account hacked for ransom

  Adwin Lui of Stigan Media produces digital marketing for Dhaliwal’s company and says for nearly two months he reached out to Meta - Instagram's parent company for help.

  Consumer

  Jun 12, 2023
• B.C. driver discovers surprising detail when paying PST on used vehicle in private sale

  In B.C., purchasers of a vehicle in a private sale must pay 12 per cent PST at the time of registration, which is calculated two ways.

  Consumer

  May 25, 2023
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• B.C. resident out of pocket hundreds of dollars after applying for Canada Greener Homes Grant

  A Nelson, B.C. resident who lives in a townhouse wanted to invest in a heat pump for its cooling system, especially during the summer months.

  Consumer

  May 4, 2023
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• B.C. woman fined for parking in a lot she never visited

  Precise ParkLink has an “F” rating with the Better Business Bureau. The BBB states on its website the rating is based on the company’s failure to respond to 116 complaints.

  Consumer

  May 2, 2023